Optimal Sequencing of Unpunctual Patients in High-Service-Level Clinics

Using Strategic Idleness to Improve Customer Service Experience in Service Networks

(2014) Opher Baron et al.   OPERATIONS RESEARCH

Appointment Scheduling with No-Shows and Overbooking

(2013) Christos Zacharias et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Appointment Overbooking in Health Care Clinics to Improve Patient Service and Clinic Performance

(2012) Linda R. LaGanga et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Dynamic overbooking scheduling system to improve patient access

(2011) Y Huang et al.   JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY

A Universal Appointment Rule in the Presence of No-Shows and Walk-Ins

(2011) Tugba Cayirli et al.   PRODUCTION AND OPERATIONS MANAGEMENT

The Effectiveness of Outpatient Appointment Reminder Systems in Reducing No-Show Rates

(2010) Amay Parikh et al.   AMERICAN JOURNAL OF MEDICINE

OUTPATIENT SCHEDULING IN HEALTH CARE: A REVIEW OF LITERATURE

(2010) TUGBA CAYIRLI et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities

(2009) Bo Zeng et al.   ANNALS OF OPERATIONS RESEARCH

Appointment scheduling in health care: Challenges and opportunities

(2008) Diwakar Gupta et al.   IIE TRANSACTIONS