4.6 Review

Linking improved knowledge management to operational and organizational performance

Journal

JOURNAL OF OPERATIONS MANAGEMENT
Volume 27, Issue 3, Pages 247-264

Publisher

WILEY
DOI: 10.1016/j.jom.2008.09.003

Keywords

Knowledge management; Shared interpretation; Knowledge responsiveness

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This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data. Published by Elsevier B.V.

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