Journal
JOURNAL OF NURSING CARE QUALITY
Volume 26, Issue 1, Pages 54-60Publisher
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/NCQ.0b013e3181e26a3e
Keywords
quality of care; rapid cycle change; transforming care
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Transforming Care at the Bedside program was developed as a way to improve care on medical-surgical units, patients' and family members' experience of care, and teamwork among care team members and to increase satisfaction and retention of nurses. Average turnover rates for this program's RNs decreased to about 3%, a 58% reduction in rate. The time RNs spent in direct patient care increased 10% compared to the control unit, and value-added care also increased from 10% to 15% over baseline. Patient and staff satisfaction improved.
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