4.5 Article

Evaluating change in user error when using ruggedized handheld devices

Journal

APPLIED ERGONOMICS
Volume 51, Issue -, Pages 273-280

Publisher

ELSEVIER SCI LTD
DOI: 10.1016/j.apergo.2015.05.001

Keywords

User error; Handheld devices; Generation

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The increasing number of handheld mobile devices used today and the increasing dependency on them in the workplace makes understanding how users interact with these devices critical. This study seeks to understand how user error changes based on user age as well as input content type on ruggedized handheld devices. Participants completed data entry tasks of word and character input on two different devices, a physical keypad and touchscreen device. The number of errors and types of error, corrected and permanent were collected for each participant. Based on results on the study, touchscreen devices proved to be the optimal ruggedized handheld device to minimize user error. (C) 2015 Elsevier Ltd and The Ergonomics Society. All rights reserved.

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