Generalized cross entropy method for analysing the SERVQUAL model

Published 2014 View Full Article

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Title
Generalized cross entropy method for analysing the SERVQUAL model
Authors
Keywords
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Journal
JOURNAL OF APPLIED STATISTICS
Volume 42, Issue 3, Pages 520-534
Publisher
Informa UK Limited
Online
2014-09-29
DOI
10.1080/02664763.2014.963526
References
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