Journal
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
Volume 46, Issue 24, Pages 6945-6961Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/00207540802010815
Keywords
supply chain quality; quality management; production management; operations management; supply chain management
Ask authors/readers for more resources
In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question was whether the increased emphasis in supply chain management in the workplace had implications for how quality management is practiced and how quality-related values are emphasised. We found that those who identified themselves as supply chain managers utilised and emphasised quality tools and values to a greater extent than those who identified themselves as operations managers. The tools emphasised by supply chain managers included benchmarking, complaint resolution, design for the environment, ERP, supplier development, focus groups, and supply chain management. The primary theoretical implication of this study is that there exists an emerging field that we can term 'supply chain quality'. This study provides a preliminary outline of the domain of this field.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available