Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure

Published 2011 View Full Article

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Title
Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Authors
Keywords
-
Journal
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
Volume 136, Issue 1, Pages 56-66
Publisher
Elsevier BV
Online
2011-09-12
DOI
10.1016/j.ijpe.2011.09.009

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