Measuring the patient experience in community mental health services for older people: A study of the Net Promoter Score using the Friends and Family Test in England

The patient experience in community mental health services for older people: a concept mapping approach to support the development of a new quality measure

(2018) Mark Wilberforce et al.   BMC HEALTH SERVICES RESEARCH

The preliminary measurement properties of the person-centred community care inventory (PERCCI)

(2018) Mark Wilberforce et al.   QUALITY OF LIFE RESEARCH

Friends and family test should no longer be mandatory

(2018) Glenn Robert et al.   BMJ-British Medical Journal

Friends and family test should no longer be mandatory

(2018) Glenn Robert et al.   BMJ-British Medical Journal

How does the length of day shift affect patient care on older people's wards? A mixed method study

(2017) Lesley Baillie et al.   INTERNATIONAL JOURNAL OF NURSING STUDIES

Can patient involvement improve patient safety? A cluster randomised control trial of the Patient Reporting and Action for a Safe Environment (PRASE) intervention

(2017) Rebecca Lawton et al.   BMJ Quality & Safety

Evaluation of Patient Satisfaction in a State Reference Center of Bipolar Disorder

(2017) Juan Miguel Garrido et al.   JOURNAL OF BEHAVIORAL HEALTH SERVICES & RESEARCH

Challenges and Opportunities in Measuring the Quality of Mental Health Care

(2017) Amy M Kilbourne et al.   CANADIAN JOURNAL OF PSYCHIATRY-REVUE CANADIENNE DE PSYCHIATRIE

Understanding the perspectives of health service staff on the Friends and Family Test

(2016) Sandra G. Leggat   Australian Health Review

Is integrated care associated with service costs and admission rates to institutional settings? An observational study of community mental health teams for older people in England

(2016) Mark Wilberforce et al.   INTERNATIONAL JOURNAL OF GERIATRIC PSYCHIATRY

Person-centredness in the care of older adults: a systematic review of questionnaire-based scales and their measurement properties

(2016) Mark Wilberforce et al.   BMC Geriatrics

Multimorbidity—older adults need health care that can count past one

(2015) Sube Banerjee   LANCET

Can staff and patient perspectives on hospital safety predict harm-free care? An analysis of staff and patient survey data and routinely collected outcomes

(2015) Rebecca Lawton et al.   BMJ Quality & Safety

The Net Promoter Score - an asset to patient experience surveys?

(2014) Maarten W. Krol et al.   HEALTH EXPECTATIONS

Staff perceptions of quality of care: an observational study of the NHS Staff Survey in hospitals in England

(2013) Richard J Pinder et al.   BMJ Quality & Safety

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

(2013) Cathal Doyle et al.   BMJ Open

EPA guidance on the quality of mental health services

(2012) W. Gaebel et al.   EUROPEAN PSYCHIATRY

Psychosocial Factors That Shape Patient and Carer Experiences of Dementia Diagnosis and Treatment: A Systematic Review of Qualitative Studies

(2012) Frances Bunn et al.   PLOS MEDICINE

Resisting social disenfranchisement: Negotiating collective identities and everyday life with memory loss

(2008) Renée L. Beard et al.   SOCIAL SCIENCE & MEDICINE