Comparative Evaluation of BSC-Based New Service Development Competencies in Turkish Banking Sector with the Integrated Fuzzy Hybrid MCDM Using Content Analysis
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Title
Comparative Evaluation of BSC-Based New Service Development Competencies in Turkish Banking Sector with the Integrated Fuzzy Hybrid MCDM Using Content Analysis
Authors
Keywords
New service development competency, Fuzzy AHP, Fuzzy ANP, Fuzzy VIKOR, Content analysis
Journal
International Journal of Fuzzy Systems
Volume -, Issue -, Pages -
Publisher
Springer Nature America, Inc
Online
2018-09-06
DOI
10.1007/s40815-018-0519-y
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