Journal
MECHATRONICS
Volume 31, Issue -, Pages 169-179Publisher
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.mechatronics.2015.05.010
Keywords
Service Engineering; Product-Service System; Discrete-event simulation; Service design; Customer value; Service development
Categories
Funding
- European Community [PIRSES-GA-2010-269322]
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Companies are striving to create new sources of value, providing integrated product-service solutions to customers, evolving from a pure product orientation towards a Product-Service System (PSS) perspective. In this context, Service Engineering (SE), the discipline concerned with the systematic development and design of product-services, is becoming a predominant field. Most of the available Service Engineering models, methods and tools come from traditional engineering, business and computer science approaches adapted to the Service System or Product-Service System. In order to fill this gap, this paper proposes a Service Engineering framework that integrates a product-service design modelling tool developed at the Tokyo Metropolitan University with a discrete event simulation test-bench, enabling the comparison of several PSS configurations considering both customer satisfaction measures and internal performance. A sample case is reported to exemplify the different phases of the framework implementation. (C) 2015 Elsevier Ltd. All rights reserved.
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