Customer's loyalty and perception of ISO 9001 in online banking

Published 2011 View Full Article

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Title
Customer's loyalty and perception of ISO 9001 in online banking
Authors
Keywords
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Journal
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
Volume 111, Issue 8, Pages 1194-1213
Publisher
Emerald
Online
2011-08-27
DOI
10.1108/02635571111170767
References
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