Service Quality Variability and Termination Behavior

Published 2015 View Full Article

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Title
Service Quality Variability and Termination Behavior
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 61, Issue 11, Pages 2739-2759
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2015-04-18
DOI
10.1287/mnsc.2014.2105

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