Journal of Services Marketing

Note: The following journal information is for reference only. Please check the journal website for updated information prior to submission.

Journal Title

J SERV MARK

ISSN / eISSN

0887-6045 / 0887-6045

Subject Area

BUSINESS

CiteScore

7.80

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CiteScore Ranking

Category	Quartile	Rank
Business, Management and Accounting - Marketing	Q1	#48/203

Web of Science Core Collection

Science Citation Index Expanded (SCIE)	Social Sciences Citation Index (SSCI)
-	Indexed

Category (Journal Citation Reports 2023)	Quartile
BUSINESS - SSCI	Q3

Publisher

Emerald

Annual Article Volume

Open Access

Call it robot: anthropomorphic framing and failure of self-service technologies: (2023) Ada Maria Barone, Emanuela Stagno, Carmela Donato

Managing customer-to-customer interactions: revisiting older models for a fresh perspective: (2023) Olivier Furrer, Mikèle Landry, Chloé Baillod

Commentary: “Back to the future” or “trapped in the future”? The future of services practice and research: (2023) Thomas Hollmann

How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate: (2023) Kangcheol Lee, Taeshik Gong

Customer engagement behaviors on physical and virtual engagement platforms: (2023) Erik Winell, Jonas Nilsson, Erik Lundberg

Uncovering the reasons behind consumers’ shift from online to offline shopping: (2023) Hyo-Jeong Kim, Sang Man Han

Linking person–job fit and intrinsic motivation to salespeople’s service innovative behavior: (2023) Zaid Oqla Alqhaiwi, Tamer Koburtay, Osman M. Karatepe

Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care: (2023) Janet R. McColl-Kennedy, Christoph F. Breidbach, Teegan Green, Mohamed Zaki, Alexandria M. Gain, Mieke L. van Driel

How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?: (2023) Jillian C. Sweeney, Pennie Frow, Adrian Payne, Janet R. McColl-Kennedy

Research note: conceptualizing agentic luxury in luxury services: (2023) Jonas Holmqvist, Jochen Wirtz, Amandine Issandou

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