Lean Manufacturing as an Automobile for Improving Productivity and Customer Satisfaction
Authors:
Fasil Kebede Tesfaye
Journal:
Journal of Ergonomics
Description:
To conclude, differentiating the use of lean principles, based on service types, offers a greater potential for improvements in efficiency that will not negatively affect customer satisfaction. Therefore, a lean approach to service productivity is not necessarily a deafening silence; its applicability depends on the type of services offered. The proposed implementation structure reduces the implementation duration and reduces manufacturing system divergence.
