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Anthropomorphism in hospitality and tourism: A systematic review and agenda for future research

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The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute

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Hotel general managers' brand love: A thematic analysis with general managers in the U.S.

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Customer-robot interactions: Understanding customer experience with service robots

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Regression Analysis with Latent Variables by Partial Least Squares and Four Other Composite Scores: Consistency, Bias and Correction

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