The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
出版年份 2022 全文链接
标题
The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
作者
关键词
-
出版物
Journal of Hospitality and Tourism Management
Volume 52, Issue -, Pages 170-183
出版商
Elsevier BV
发表日期
2022-06-30
DOI
10.1016/j.jhtm.2022.06.014
参考文献
相关参考文献
注意：仅列出部分参考文献，下载原文获取全部文献信息。- To serve and protect: a typology of service robots and their role in physically safe services
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