Article
Environmental Studies
Xavier Font, Rosa English, Alkmini Gkritzali, Wen (Stella) Tian
Summary: By applying a user-centred design methodology, we gained a deeper understanding of the sustainability value for travel agents, analyzed the failure of sustainability communications on online platforms, explored why agents exclude sustainability information during sales, and investigated opportunities for co-creating value.
TOURISM MANAGEMENT
(2021)
Article
Business
Ali Hussain, Muhammad Farrukh Abid, Amjad Shamim, Ding Hooi Ting, Md Abu Toha
Summary: This article covers research on customer market construction, co-creative service design, co-creation value, and other fields. The focus of the research includes consumer behavior, services marketing, and customer co-creation experience. The authors explore the importance and development trends of these areas through empirical studies and literature reviews.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Business
Pei-Fang Hsu, Tuan Kellan Nguyen, Jou-Yu Huang
Summary: This study explores the impact of self-service technology on e-commerce firms, finding that customers may choose to co-create or co-destruct value while using self-service, which is crucial for companies to create value and recover from service failures.
ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS
(2021)
Article
Business
Thomas Schulz, Sina Zimmermann, Markus Boehm, Heiko Gewald, Helmut Krcmar
Summary: In recent years, there has been a shift from goods-dominant to service-dominant business logic, with companies like Daimler AG and the BMW Group providing services in addition to products. Despite the potential for smart mobility, services like the Reach Now app have relatively low user numbers.
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
(2021)
Article
Operations Research & Management Science
Raazia Gul, Nazima Ellahi, Mamdouh Abdulaziz Saleh Al-Faryan
Summary: This paper aims to develop an analytical framework to explore the complementarity between big data and intellectual capital, providing a decision-making tool for organizations in the investment and management of big data and intellectual capital.
ANNALS OF OPERATIONS RESEARCH
(2023)
Article
Business
Morten Brinch, Angappa Gunasekaran, Samuel Fosso Wamba
Summary: The study identified firm-level capabilities required to create value from big data, confirming the application of adjacent theories and uncovering unexplored capabilities in the realm of big data. This provides a holistic overview of the capabilities needed for big data value creation.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Multidisciplinary Sciences
Shiming Wang, Hui Su, Qiang Hou
Summary: The study aims to achieve efficient collaborative value co-creation and accelerate the digital transformation process of the construction industry by exploring the collaborative strategies and evolution laws of value co-creators in the digital service ecosystem. The analysis shows that with the improvement of digitalization level, the degree of cooperation among game players continues to increase until a stable state of full cooperation is achieved.
Article
Hospitality, Leisure, Sport & Tourism
Ioannis Assiouras, Niklas Vallstroem, George Skourtis, Dimitrios Buhalis
Summary: This paper explores the role of value propositions, practices, and institutions in the tourism ecosystem during COVID-19 and discusses value co-creation and co-destruction. The findings reveal that customers prioritize eudemonic well-being during service mega-disruptions and show sympathy for the well-being of tourism firms. However, customers expect reciprocity, honesty, transparency, and flexibility from tourism firms. The misalignment of practices and routines caused value co-destruction during the service mega-disruption of COVID-19. The paper suggests that value co-creation can be achieved when actors demonstrate altruism, solidarity, and shared intentions to protect the well-being of the ecosystem's actors.
ANNALS OF TOURISM RESEARCH
(2022)
Article
Computer Science, Information Systems
Kai Wang, Jeffrey C. F. Tai, Han-fen Hu
Summary: This study investigates the importance of brand engagement and co-creation experience in online brand communities (OBCs) through the lens of service-dominant logic. The findings suggest that both co-creation experience and brand engagement play pivotal roles in increasing OBC members' intention to continue participating in the community. Additionally, social media affordances and OBC identification facilitate technology-mediated and communal interactions, enabling resource integration and service exchange among OBC members and the brand.
INFORMATION PROCESSING & MANAGEMENT
(2023)
Article
Business
Mian M. Ajmal, Amin Jan, Mehmood Khan, Matloub Hussain, Anas A. Salameh
Summary: This study aims to identify and categorize the barriers and motivators to value co-creation and establish their theoretical link with the five axioms of value co-creation. It used a qualitative approach based on a bibliographic literature review to identify and categorize the barriers and motivators. The results show that the barriers are related to different axioms, while the motivators are associated with different axioms as well. This study provides valuable insights for managers to eradicate barriers and promote motivators for value co-creation.
JOURNAL OF BUSINESS & INDUSTRIAL MARKETING
(2023)
Article
Psychology, Multidisciplinary
Ali Hussain, Ding Hooi Ting, Muhammad Mazhar
Summary: This study aims to deepen the understanding of consumer value co-creation through social media advertising value. The findings suggest that entertainment, aesthetic appeal, interactivity, and trendiness significantly affect the advertising value of social media ads. These ad values, in turn, impact consumers' intention for value co-creation.
FRONTIERS IN PSYCHOLOGY
(2022)
Article
Hospitality, Leisure, Sport & Tourism
Ioannis Assiouras, Niklas Vallstrom, George Skourtis, Dimitrios Buhalis
Summary: This study investigates the principles and factors influencing interaction for resource integration during service mega-disruptions in the tourism ecosystem. The study reveals that following interaction principles such as willingness to exchange, access to information, dialogue, transparency, coordination, adaptation, and informed risk assessment leads to value co-creation, while failure to follow these principles can result in value no-creation or value co-destruction. The most critical factors influencing interaction for resource integration during mega-disruptions are traveler's safety needs, initiation of travel cancellation, sympathy, proactivity, omnichannel communication, effectiveness of technology and employees, and the number of involved actors.
CURRENT ISSUES IN TOURISM
(2023)
Article
Psychology, Multidisciplinary
Vivian C. Medina-Hernandez, Berta Ferrer-Rosell, Estela Marine-Roig
Summary: This study focused on analyzing the value co-creation in non-profit sharing accommodation platforms Couchsurfing and HomeExchange, finding that tangible and intangible resources play a key role in users co-creating value, along with the interaction and social practices between guests and hosts. Non-profit platforms contribute more to the social dimensions of wellbeing for users compared to for-profit platforms.
FRONTIERS IN PSYCHOLOGY
(2021)
Article
Management
Jim Broch Skarli
Summary: This study investigates value co-creation processes at the micro level in a public healthcare context, exploring the connections between responsibilization, value co-destruction, and value conflicts. It focuses on the roles of family carers and contributes to the service literature by demonstrating how responsibilization can lead to value co-destruction and conflicts of individual value.
PUBLIC MANAGEMENT REVIEW
(2023)
Article
Computer Science, Information Systems
Thomas Schulz, Heiko Gewald, Markus Boehm, Helmut Krcmar
Summary: Technical progress is disrupting the mobility sector, and D2D mobility integrators offer smart mobility by integrating different mobility services. However, mobility providers have rarely participated in value co-creation relationships, resulting in less truly smart mobility for citizens. This study applies Activity Theory to conceptualize value co-creation between mobility providers and D2D mobility integrators, and identifies inhibitors and triggers for value co-creation based on a qualitative study in the German mobility sector.
INFORMATION SYSTEMS FRONTIERS
(2023)
Article
Computer Science, Information Systems
Karen Renaud, Merrill Warkentin, Ganna Pogrebna, Karl van der Schyff
Summary: Insider threats can cause significant damage due to insiders' access and trust. To mitigate these threats, organizations must understand different types of insider threats and employ tailored measures.
INFORMATION & MANAGEMENT
(2024)
Article
Computer Science, Information Systems
Quirin Demlehner, Sven Laumer
Summary: This article discusses the challenges brought by the rapid development of artificial intelligence in the adoption of technology at an individual level. It focuses on the role of biases and examines their impact on user decision making. Through a case study of three German car manufacturers, the article highlights the importance of the pre-announcement phase in information systems adoption and provides a comprehensive analysis of biases caused by individuals' cognitive limitations. It also reveals a notable spillover effect of users' experiences and opinions on AI from their personal lives to their professional lives, which contradicts previous findings in IS research.
INFORMATION & MANAGEMENT
(2024)
Article
Computer Science, Information Systems
Xinyu Sun, Yan Zhang, Juan Feng
Summary: This study investigates the impact of online information on brand reputation and brand premium in the online market. The findings suggest that the presence of online information may change the situation of brand premium, and firms with lower reputation can potentially earn higher profits under certain conditions. Additionally, as the gap in brand reputation increases, the profits of both firms may also increase, leading to a win-win situation in brand competition.
INFORMATION & MANAGEMENT
(2024)
