Workload forecasting for a call center: Methodology and a case study

标题
Workload forecasting for a call center: Methodology and a case study
作者
关键词
-
出版物
Annals of Applied Statistics
Volume 3, Issue 4, Pages 1403-1447
出版商
Institute of Mathematical Statistics
发表日期
2010-03-01
DOI
10.1214/09-aoas255

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