How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?

Service beyond the status quo: the ripple effect of corporate social responsibility and internal marketing on employee's customer-oriented behavior

(2022) Victor Oluwafemi Olorunsola et al.   International Journal of Bank Marketing

Exploring customer stewardship behaviors in service firms

(2022) Henry Boateng et al.   European Business Review

Activating salesperson resilience during the COVID-19 crisis: The roles of employer event communication and customer demandingness

(2021) Tuan Trong Luu   INDUSTRIAL MARKETING MANAGEMENT

Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality

(2021) Shih-Yi Chien et al.   Journal of Hospitality and Tourism Management

The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model

(2021) Myoung-Soung Lee et al.   International Journal of Bank Marketing

How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness

(2021) Jin Ho Jung et al.   JOURNAL OF RETAILING