Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior

标题
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
作者
关键词
-
出版物
Journal of Hospitality and Tourism Management
Volume 55, Issue -, Pages 401-415
出版商
Elsevier BV
发表日期
2023-05-19
DOI
10.1016/j.jhtm.2023.05.015

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