When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness

How do exhibitors develop exhibition attachment? Evidence from China

(2022) Jing Li et al.   Journal of Hospitality and Tourism Management

The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute

(2022) Shengliang Zhang et al.   Journal of Hospitality and Tourism Management

Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

(2021) Vignesh Yoganathan et al.   TOURISM MANAGEMENT

Non-interaction and identity change in Covid-19 tourism

(2021) Carol X. Zhang et al.   ANNALS OF TOURISM RESEARCH

Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic

(2021) Minglong Li et al.   Journal of Hospitality Marketing & Management

Virtual reality marketing and customer advocacy: Transforming experiences from story-telling to story-doing

(2021) Anouk de Regt et al.   JOURNAL OF BUSINESS RESEARCH

Gamification in OTA platforms: A mixed-methods research involving online shopping carnival

(2021) Si Shi et al.   TOURISM MANAGEMENT

Artificial intelligence and ambient intelligence

(2019) Matjaz Gams et al.   Journal of Ambient Intelligence and Smart Environments

Creating e-shopping multisensory flow experience through augmented-reality interactive technology

(2017) Tseng-Lung Huang et al.   Internet Research