Robotic service quality – Scale development and validation

标题
Robotic service quality – Scale development and validation
作者
关键词
Robots, Artificial intelligence, Service quality, Scale development, Services marketing
出版物
Journal of Retailing and Consumer Services
Volume 62, Issue -, Pages 102661
出版商
Elsevier BV
发表日期
2021-07-06
DOI
10.1016/j.jretconser.2021.102661

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