Hierarchical Multi-skill Resource Assignment in the Telecommunications Industry

An improved MIP-based approach for a multi-skill workforce scheduling problem

(2011) Murat Fırat et al.   JOURNAL OF SCHEDULING

Adaptive large neighborhood search for service technician routing and scheduling problems

(2011) Attila A. Kovacs et al.   JOURNAL OF SCHEDULING

Scheduling technicians and tasks in a telecommunications company

(2010) Jean-François Cordeau et al.   JOURNAL OF SCHEDULING

An Improved Dynamic Programming Decomposition Approach for Network Revenue Management

(2010) Dan Zhang   M&SOM-Manufacturing & Service Operations Management

The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

(2010) Zeynep Aksin et al.   PRODUCTION AND OPERATIONS MANAGEMENT

A GRASP-based approach for technicians and interventions scheduling for telecommunications

(2009) Hideki Hashimoto et al.   ANNALS OF OPERATIONS RESEARCH

Dynamic Multipriority Patient Scheduling for a Diagnostic Resource

(2009) Jonathan Patrick et al.   OPERATIONS RESEARCH

Dynamic Assignment of Flexible Service Resources

(2009) Yalçιn Akçay et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Incorporating the strength of MIP modeling in schedule construction

(2009) Cor A.J. Hurkens   RAIRO-OPERATIONS RESEARCH

An Approximate Dynamic Programming Approach to Network Revenue Management with Customer Choice

(2009) Dan Zhang et al.   TRANSPORTATION SCIENCE

DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS

(2008) Sandjai Bhulai   PROBABILITY IN THE ENGINEERING AND INFORMATIONAL SCIENCES

Optimizing the Staffing and Routing of Small-Size Hierarchical Call Centers

(2008) Philippe Chevalier et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Skilled workforce scheduling in Service Centres

(2007) Vicente Valls et al.   EUROPEAN JOURNAL OF OPERATIONAL RESEARCH