Article
Computer Science, Interdisciplinary Applications
Osku Torro, Henri Pirkkalainen
Summary: Social virtual reality (SVR) is a new technology that can simulate and enhance face-to-face interactions. However, our understanding of interpersonal communication in SVR is still limited. To address this research gap, we propose the concept of social exchange in SVR-enabled virtual teams (SE-SVR) and describe how SVR material properties enable and foster social exchange. We also introduce the concept of interacting with presence to facilitate users' perception in SVR. Our SE-SVR theory has important implications for research and practice, as it explains how organizational remote communication can be considered in SVR design.
Article
Psychology, Multidisciplinary
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Summary: This study investigates the effects of human-like cues and tailored responses of chatbots on human trust. It finds that perceived task solving competence and social presence mediate the relationship between conversational cues and trust, and users' ambiguity tolerance moderates the level of trust in chatbots.
COMPUTERS IN HUMAN BEHAVIOR
(2023)
Article
Computer Science, Interdisciplinary Applications
Ziqi Zhu, Yuan Liu, June Wei, Xuan Li
Summary: This research investigates the impact of collaborative governance mechanisms on the implementation of rural governance information systems in developing countries. By integrating institutional logic theory, affordance theory, and social identity theory, the authors propose a model for grassroots officials' affordance perception process and explore the importance of multi-identities' IT goals in affordance perception.
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
(2023)
Article
Business
Jindi Fu, Samar Mouakket, Yuan Sun
Summary: This study fills the knowledge gap regarding what motivates customers to trust and use chatbots. The findings show that customer's readiness characteristics and the human-like characteristics of chatbots have a positive influence on customers' trust in chatbots, while perceived anthropomorphism has a negative influence on trust. Additionally, customers' trust significantly affects their willingness to use this technology.
ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS
(2023)
Article
Psychology, Multidisciplinary
Mingli Zhang, Yafei Liu, Yu Wang, Lu Zhao
Summary: Live streaming commerce has become the mainstream of e-commerce, yet a comprehensive model explaining why customers continue to use this new sales format is lacking. Research findings show that trust can be enhanced through live interactivity and technical enablers, influencing users' continuance intention.
COMPUTERS IN HUMAN BEHAVIOR
(2022)
Article
Hospitality, Leisure, Sport & Tourism
Xi Y. Leung, Huiying Zhang, Jiaying Lyu, Billy Bai
Summary: The rapid robotization of the hotel industry is met with reluctance from frontline employees. This study examines the intentions of frontline employees to use service robots in the hotel workplace. By combining technology affordance theory and socio-material perspective, four experiments were conducted pre-pandemic, amid-pandemic, and post-pandemic to test the proposed framework. The results show that hotel employees, especially those with low collectivism, prefer room service robots with physical affordance over concierge robots with cognitive affordance due to perceived relative advantages and trust. The study also found that during the pandemic, the COVID-19 compliance of guests had a significant interaction effect on employees' intentions to use service robots in the workplace. The findings have important implications for hoteliers in selecting the appropriate type of robot for implementation and encouraging employee acceptance and usage of service robots.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2023)
Article
Public, Environmental & Occupational Health
Edin Smailhodzic, Albert Boonstra, David J. Langley
Summary: This study explores social media interactions among healthcare users and providers using affordance theory and a mixed-methods approach. Five archetypal interactions are identified and categorized in a taxonomy, contributing to the current literature on social media in healthcare. A new type of interaction, lifestyle support for prevention, is also identified, providing insights for future research on doctor-patient interactions.
SOCIAL SCIENCE & MEDICINE
(2021)
Article
Social Issues
Ilhami Tuncer
Summary: This study identifies the antecedents of social commerce intention, including visibility affordance, metavoicing affordance, and guidance shopping affordance, which influence social commerce intention through factors such as trust and flow experience. The research utilized the S-O-R theory and affordance lens to explore these relationships and provided theoretical and managerial insights based on empirical data.
TECHNOLOGY IN SOCIETY
(2021)
Article
Computer Science, Information Systems
Jianqing (Frank) Zheng, Sirkka Jarvenpaa
Summary: Advanced information technologies are taking over tasks that previously required human capabilities, leading to technology anthropomorphism. While this can increase user trust in technology, it can also have negative consequences such as egocentric biases.
JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2021)
Article
Business
Kuo-Wei Lee, Chia-Ying Li
Summary: Artificial intelligence (AI)-powered service chatbots are changing the way businesses connect with customers in the digital marketing era. This study analyzed the impact of chatbot affordances on consumer brand loyalty using structural equation modeling. The results showed that the connectivity, information association, visibility, and interactivity affordances provided by chatbots positively influenced chatbot exploitation, which in turn affected perceived brand competence and warmth. These findings have practical implications for managers in various industries looking to utilize AI technologies to improve customer services.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Computer Science, Information Systems
Yang Lei, Yue Guo, Yiying Zhang, Waiman Cheung
Summary: The results of the study indicate that the four types of IT widely used in the logistics industry and the innovation environment are positively related to service diversification, but the innovation environment has a negative moderating effect on the relationship between two of the four types of IT and service diversification.
INFORMATION & MANAGEMENT
(2021)
Article
Environmental Studies
Yeong-Shyang Chen, Shou-Tsung Wu
Summary: This article uses actor-network theory (ANT) and social affordance to examine conceptually how a postmodern tourist attraction, a Jimmy-themed tourist attraction, has been enacted into a relational network composed of multiple and heterogeneous actors/actants. By analyzing the transformation of figures from Jimmy-related picture books into the social affordances of a postmodern tourist attraction, the paper emphasizes the importance of connecting human and nonhuman actors through evolving mechanisms of ordering and valuating attractiveness. The conceptual application of ANT and social affordance is argued to provide an alternative approach to the study of tourist attractions.
TOURISM MANAGEMENT
(2021)
Article
Psychology, Multidisciplinary
Wilson K. S. Leung, Man Kit Chang, Man Lai Cheung, Si Shi
Summary: Time banking is seen as a sustainable solution for meeting social service needs in local communities, especially for elderly care services. However, the lack of trust has resulted in low participation rates, reducing the effectiveness of service exchange.
COMPUTERS IN HUMAN BEHAVIOR
(2022)
Article
Computer Science, Information Systems
Yu Tong, Chuan-Hoo Tan, Choon Ling Sia, Yani Shi, Hock -Hai Teo
Summary: This study explores the challenge of rural-urban healthcare access inequality and proposes a theory of HIT solution, impacting healthcare access inequality challenge through societal-level affordance actualization.
Article
Chemistry, Multidisciplinary
Jana Lieberz, Simone G. Shamay-Tsoory, Nira Saporta, Timo Esser, Ekaterina Kuskova, Birgit Stoffel-Wagner, Rene Hurlemann, Dirk Scheele
Summary: Loneliness is associated with decreased trust, larger social distances, and lower trustworthiness. Lonely individuals show reduced limbic and striatal activation, as well as weakened functional connectivity between the anterior insula and occipitoparietal regions during initial trust decisions.
Article
Computer Science, Information Systems
D. Harrison McKnight, Nancy K. Lankton, Andreas Nicolaou, Jean Price
JOURNAL OF STRATEGIC INFORMATION SYSTEMS
(2017)
Article
Business
Jason Bennett Thatcher, D. Harrison McKnight, Elizabeth White Baker, Riza Erguen Arsal, Nicholas H. Roberts
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2011)
Article
Business
Nancy K. Lankton, D. Harrison McKnight, Jason Bennett Thatcher
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2012)
Article
Computer Science, Information Systems
Nancy Lankton, D. Harrison McKnight, Jason Bennett Thatcher
JOURNAL OF STRATEGIC INFORMATION SYSTEMS
(2014)
Article
Computer Science, Information Systems
Elizabeth White Baker, Jason Bennett Thatcher, Michael Gundlach, D. Harrison McKnight
JOURNAL OF ORGANIZATIONAL AND END USER COMPUTING
(2014)
Article
Business
Nancy K. Lankton, D. Harrison McKnight, John F. Tripp
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2020)
Article
Business
Heyam Abdulrahman Al Moosa, Mohamed Mousa, Walid Chaouali, Samiha Mjahed Hammami, Harrison McKnight, Nicholas Patrick Danks
Summary: This research distinguishes between system trust and interpersonal trust in the context of mobile banking, showing that system trust is more appropriate to use due to the low humanness of mobile banking applications. Additionally, design aesthetics positively influence consumer system trust and intention to adopt mobile banking.
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
(2022)
Article
Computer Science, Information Systems
John Tripp, D. Harrison McKnight, Nancy Lankton
Summary: This research compares the impact of trust and motivation on young consumers' intention to use sharing economy platforms. Results show that the trust model predicts better in Uber, while the motivation model performs slightly better in Airbnb and TaskRabbit. Combining the trust and motivation variables into one model, different degrees of complementarity are found between the variables, with Airbnb showing the highest predictive power complementarity and Uber the lowest.
EUROPEAN JOURNAL OF INFORMATION SYSTEMS
(2023)
Article
Computer Science, Information Systems
Feruzan Irani-Williams, Lori Tribble, Paige S. Rutner, Constance Campbell, D. Harrison McKnight, Bill C. Hardgrave
Summary: This study examines the impact of IT professionals' trust in their supervisor's competence on their perceptions of being micromanaged, and the mechanism through which micromanagement affects job satisfaction and organizational commitment. The results indicate that trust in supervisor competence is a key factor in IT professionals' perception of being micromanaged, and felt responsibility plays a mediating role in the relationship between micromanagement and organizational commitment.
DATA BASE FOR ADVANCES IN INFORMATION SYSTEMS
(2021)
Article
Computer Science, Information Systems
D. Harrison McKnight, Peng Liu, Brian T. Pentland
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
(2020)
Article
Psychology, Multidisciplinary
Nancy K. Lankton, D. Harrison McKnight, John F. Tripp
COMPUTERS IN HUMAN BEHAVIOR
(2017)
Proceedings Paper
Computer Science, Theory & Methods
Nancy K. Lankton, D. Harrison McKnight
AMCIS 2017 PROCEEDINGS
(2017)
Article
Information Science & Library Science
Nancy K. Lankton, D. Harrison McKnight, Ryan T. Wright, Jason Bennett Thatcher
INFORMATION SYSTEMS RESEARCH
(2016)
Article
Computer Science, Information Systems
Nancy K. Lankton, Harrison D. McKnight
JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2012)