Review
Computer Science, Information Systems
Hongpeng Wang, Rong Du, Wenqi Shen, Liangfei Qiu, Weiguo Fan
Summary: This study examines the interaction effects of dual eWOM systems, product reviews and seller reputation, and finds that seller reputation plays a reference-point role in determining the efficacy of product reviews. Negative reviews have a significant negative impact on sales for high-reputation sellers but less so for low-reputation sellers. Conversely, positive reviews can boost sales for low-reputation sellers but have less impact on high-reputation sellers. Additionally, the study explores strategies to mitigate the potential detrimental effect of reference points for high-reputation sellers.
Article
Environmental Sciences
Liu Hai Ming, Lei Gang, Huang Hua, Muhammad Waqas
Summary: Corporate social responsibility (CSR) information can impact an organization's image and upcoming portfolios through social networking sites. This study examines the factors influencing the behavior of sharing and commenting on negative CSR news stories on Wechat and QQ. The findings suggest that social and environmental awareness, information usefulness, corporate image, and motivation all play a role in determining individuals' engagement in electronic word of mouth (eWOM).
ENVIRONMENTAL SCIENCE AND POLLUTION RESEARCH
(2022)
Article
Psychology, Multidisciplinary
Yun Ai, Muhammad Khalilur Rahman, Md. Shah Newaz, Md. Abu Issa Gazi, Md. Atikur Rahaman, Abdullah Al Mamun, Xia Chen
Summary: This study examines the healthcare service environment, patients' experience, and responses to healthcare services in private general practice clinics in Malaysia. The results show that ambiance, service delivery, interior decor, and cleanliness significantly influence patients' trust and satisfaction, while exterior design does not. Patients' satisfaction and trust also have a significant impact on their repatronage intention, willingness to pay for premium healthcare services, and engagement in word-of-mouth for healthcare services.
FRONTIERS IN PSYCHOLOGY
(2022)
Article
Computer Science, Artificial Intelligence
David Robert Stockli, Hamid Khobzi
Summary: This study examines the association between product networks generated by recommendation systems and product ratings' convergence, revealing that a network connection via a substitute recommender system leads to ratings convergence, while a connection via a complementary recommender system leads to ratings divergence.
DECISION SUPPORT SYSTEMS
(2021)
Article
Psychology, Multidisciplinary
Yuhuan Xu, Jianguo Du, Fakhar Shahzad, Xingwei Li
Summary: Green brand authenticity influences consumer eWOM behavior, mediated through brand trust. Self-concept consistency moderates the relationship between green brand authenticity and brand trust.
FRONTIERS IN PSYCHOLOGY
(2021)
Review
Psychology, Multidisciplinary
Chengcheng Xu, Xiabing Zheng, Feng Yang
Summary: This study extends the understanding of the underlying mechanism of how negative emotions, specifically anger and anxiety, embedded in online reviews impact consumers' perceptions of review helpfulness, and how product price moderates this relationship. The findings suggest that anger and anxiety positively impact review helpfulness and that product price moderates their effects.
COMPUTERS IN HUMAN BEHAVIOR
(2023)
Article
Information Science & Library Science
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Mesfer Alrizq, Abdullah Alghamdi, Sarminah Samad, Ahmed Almulihi, Maha M. Althobaiti, Muhammed Yousoof Ismail, Saidatulakmal Mohd
Summary: Social media users contribute to electronic word of mouth (eWOM) by sharing information and experiences, which has proven to be effective for knowledge sharing and decision making during the COVID-19 outbreak. This research analyzes user reviews on TripAdvisor to explore the relationships between trust, perceived risk, and travel decisions. The findings reveal the impact of different factors on these relationships, including the length and source of eWOM, visual and external information, and individual experiences.
TELEMATICS AND INFORMATICS
(2022)
Article
Business
Martin A. Pyle, Andrew N. Smith, Yanina Chevtchouk
Summary: This study introduces the concept of a multi-level, interconnected system in the eWOM marketspace and analyzes how consumers develop trust assessments in this contemporary environment. Through in-depth interview data, it explains how consumers manage skepticism and learn from experience in this context.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Business
F. J. Arenas-Marquez, M. R. Martinez-Torres, S. L. Toral
Summary: This research focuses on analyzing the behavior of influencers in online communities to identify trustworthy reviewers by considering different attributes obtained from system-generated profiles. Findings reveal strong relationships between a reviewer's involvement, sociability, and specific actions with their level of trustworthiness.
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
(2021)
Article
Psychology, Multidisciplinary
Xiuxiang Li, Yingqi Wu, Yi Jiang
Summary: This study examines the relationship between electronic word-of-mouth (eWOM) and people's well-being, and explores the interaction between individual characteristics and eWOM perception. The results show that tourists' perception of eWOM has a significant positive impact on their well-being experience, and individual characteristics and environmental elements also moderate this relationship.
FRONTIERS IN PSYCHOLOGY
(2022)
Article
Mathematics, Interdisciplinary Applications
Eeti Jain, Anurag Singh
Summary: Trust and reputation play vital roles in shaping shared opinion values on online social platforms. This study proposes a model that utilizes the credibility score of nodes to create an opinion dynamics temporal network, and explores how different threshold values of the credibility score affect the convergence of opinion values.
JOURNAL OF COMPLEX NETWORKS
(2022)
Article
Engineering, Multidisciplinary
Eswaramoorthy Vellingiri, Vinoth Kumar Kalimuthu, Gopinath Samydurai
Summary: Trust plays a vital role in computing paths in mobile ad hoc networks. Various present grade systems estimate trust based on factors like energy of node, number of hops, and mobility. A hybrid optimization algorithm is used to solve the multi-objective problem of trust estimation, aiming to improve the performance of direction-finding protocols in MANETs.
TEHNICKI VJESNIK-TECHNICAL GAZETTE
(2021)
Article
Business
Lisa Monahan, Jennifer A. Espinosa, Jeff Langenderfer, David J. Ortinau
Summary: This paper introduces the concept of hate-acknowledging advertising (HAA) and finds that it can enhance ad credibility and brand trust, leading to positive word of mouth for polarizing brands.
JOURNAL OF BUSINESS RESEARCH
(2023)
Article
Computer Science, Information Systems
Abdullah Alharthi, Qiang Ni, Richard Jiang, Mohammad Ayoub Khan
Summary: Vehicular ad hoc networks (VANETs) have the potential to enhance road safety, traffic efficiency, and passenger comfort. However, trust, data precision, and reliability remain major challenges. In this study, a methodology using blockchain and ensemble learning is proposed to compute vehicle reputations and predict trustworthiness, achieving significantly improved accuracy rates.
IEEE INTERNET OF THINGS JOURNAL
(2023)
Article
Hospitality, Leisure, Sport & Tourism
Saranya Labsomboonsiri, Shane Mathews, Edwina Luck, Rory Mulcahy
Summary: Customer reviews are critical for the success of hospitality organizations, but little is understood about why customers continue to review. Through analysis of online survey data, this study finds that recognition and monetary rewards have a significant impact on the likelihood of reviewers posting future reviews, and these impacts vary between countries.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2022)