Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour

标题
Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour
作者
关键词
-
出版物
JOURNAL OF CLINICAL NURSING
Volume 27, Issue 5-6, Pages e1004-e1012
出版商
Wiley
发表日期
2017-10-20
DOI
10.1111/jocn.14121

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