期刊
PRODUCTION PLANNING & CONTROL
卷 27, 期 12, 页码 1019-1026出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/09537287.2016.1174892
关键词
Health care management; sales and operations planning; capacity management; decision-making; case study
One of the most important challenges in health care management is balancing resources with fluctuating and uncertain demand. This study examines whether introducing a standardised process for sales and operations planning at a large university hospital improved specialty department managers' knowledge of planning conditions and if so, whether decisions were made based on this knowledge. Using responses from a survey of 30 specialty department managers at Sahlgrenska University Hospital in Sweden, the analyses indicate that operational knowledge strengthens insights about the needs for strategic decisions, and vice versa. Moreover, knowledge is a necessary, but not sufficient, condition for making decisions at the department level. An overall planning and decision structure is required and should be implemented first at the hospital level to effectively allocate resources.
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