The effect of robot anthropomorphism on revisit intentions after service failure: a moderated serial mediation model
出版年份 2023 全文链接
标题
The effect of robot anthropomorphism on revisit intentions after service failure: a moderated serial mediation model
作者
关键词
-
出版物
Asia Pacific Journal of Marketing and Logistics
Volume -, Issue -, Pages -
出版商
Emerald
发表日期
2023-05-02
DOI
10.1108/apjml-10-2022-0862
参考文献
相关参考文献
注意:仅列出部分参考文献,下载原文获取全部文献信息。- The Determinants of Continuance Intention toward Activity-Based Events Using a Virtual Experience Platform (VEP)
- (2023) Sung-Eun Kim et al. LEISURE SCIENCES
- Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
- (2023) Oscar Hengxuan Chi et al. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
- Robots do not judge: service robots can alleviate embarrassment in service encounters
- (2022) Jana Holthöwer et al. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
- Relationship outcomes following a service failure: the role of agent likability
- (2022) Alexandru Radu et al. Asia Pacific Journal of Marketing and Logistics
- Consumer reactions to different robotic servers in theme parks
- (2022) Ady Milman et al. Journal of Hospitality and Tourism Technology
- Indian customers’ acceptance of service robots in restaurant services
- (2022) Smriti Pande et al. BEHAVIOUR & INFORMATION TECHNOLOGY
- Artificial intelligence humor in service recovery
- (2022) Xing'an Xu et al. ANNALS OF TOURISM RESEARCH
- Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
- (2022) Tugra Nazli Akarsu et al. International Journal of Contemporary Hospitality Management
- Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
- (2022) Huiling Huang et al. International Journal of Hospitality Management
- A meta-analytic examination of the antecedents explaining the intention to use fintech
- (2022) William H. Bommer et al. INDUSTRIAL MANAGEMENT & DATA SYSTEMS
- Is it the best for barista robots to serve like humans? A multidimensional anthropomorphism perspective
- (2022) Taejin Kim et al. International Journal of Hospitality Management
- Deep versus superficial anthropomorphism: Exploring their effects on human trust in shared autonomous vehicles
- (2022) Min Wu et al. COMPUTERS IN HUMAN BEHAVIOR
- Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
- (2021) Vignesh Yoganathan et al. TOURISM MANAGEMENT
- The name effect in customization service: the role of psychological ownership and self-threat
- (2021) Yan Kou et al. Journal of Service Theory and Practice
- Reducing the uncanny valley by dehumanizing humanoid robots
- (2021) Kai Chi Yam et al. COMPUTERS IN HUMAN BEHAVIOR
- Appreciation vs. apology: When and why does face covering requirement increase revisit intention?
- (2021) Anqi Luo et al. Journal of Retailing and Consumer Services
- Examining Luxury Restaurant Dining Experience towards Sustainable Reputation of the Michelin Restaurant Guide
- (2020) Kiattipoom Kiatkawsin et al. Sustainability
- Robots at work: People prefer—and forgive—service robots with perceived feelings.
- (2020) Kai Chi Yam et al. JOURNAL OF APPLIED PSYCHOLOGY
- A bellboy robot: Study of the effects of robot behaviour on user engagement and comfort
- (2015) Eduardo Rodriguez-Lizundia et al. INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES
- The determinants of home healthcare robots adoption: An empirical investigation
- (2014) Ahmad Alaiad et al. INTERNATIONAL JOURNAL OF MEDICAL INFORMATICS
- The Uncanny Valley [From the Field]
- (2012) Masahiro Mori et al. IEEE ROBOTICS & AUTOMATION MAGAZINE
- Causes and consequences of mind perception
- (2010) Adam Waytz et al. TRENDS IN COGNITIVE SCIENCES
Add your recorded webinar
Do you already have a recorded webinar? Grow your audience and get more views by easily listing your recording on Peeref.
Upload NowBecome a Peeref-certified reviewer
The Peeref Institute provides free reviewer training that teaches the core competencies of the academic peer review process.
Get Started