Determinants of missed nursing care in Jordanian hospitals during COVID-19 pandemic

Aim: The aim of the study was to examine the effect of perceived organizational support, accountability and nurses' characteristics on missed nursing care under the impact of COVID-19. Design: A cross-sectional design was used to describe and predict nurses' characteristics. Methods: A sample of 536 Registered Nurses participated in the study from eight hospitals in different health sectors in Jordan (three public hospitals, three private hospitals and two teaching hospitals). Results: Communication problems had the highest impact on missed nursing care, compared with labour resources and material resources reasons. Higher patient: nurse ratio aggravated by COVID-19 pandemic, years of experience, satisfaction with the income, perception of accountability and organizational support were among the factors associated with the levels of missed nursing care.

Automated summary

This study examines the impact of perceived organizational support, accountability, and nurses' characteristics on missed nursing care under the influence of COVID-19. The results show that communication problems have the highest impact on missed nursing care, and factors such as patient-nurse ratio, years of experience, satisfaction with income, perception of accountability, and organizational support are associated with the levels of missed nursing care.