How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations

Operations management writ large

(2020) Tyson R. Browning   JOURNAL OF OPERATIONS MANAGEMENT

Machine behaviour

(2019) Iyad Rahwan et al.   NATURE

When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies

(2017) Leonardi   MIS QUARTERLY

When Does Technology Use Enable Network Change in Organizations? A Comparative Study of Feature Use and Shared Affordances

(2017) Paul M. Leonardi et al.   MIS QUARTERLY

Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector

(2016) Alistair Brandon-Jones et al.   JOURNAL OF OPERATIONS MANAGEMENT

Renaissance of case research as a scientific method

(2014) Mikko Ketokivi et al.   JOURNAL OF OPERATIONS MANAGEMENT

How different is professional service operations management?

(2011) Michael A. Lewis et al.   JOURNAL OF OPERATIONS MANAGEMENT

CHALLENGES POSED TO OPERATIONS MANAGEMENT BY THE “NEW ECONOMY”

(2010) ROBERT H. HAYES   PRODUCTION AND OPERATIONS MANAGEMENT

The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems

(2010) Karen Napoleon et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Foundations and Implications of a Proposed Unified Services Theory

(2010) Scott E. Sampson et al.   PRODUCTION AND OPERATIONS MANAGEMENT

The impact of information technology use on plant structure, practices, and performance: An exploratory study

(2009) Gregory R. Heim et al.   JOURNAL OF OPERATIONS MANAGEMENT