Exploring the effect of humor in robot failure

The impact of advertising appeals on impulse buying

(2022) Bilwa Deshpande et al.   Marketing Intelligence & Planning

How does tour guide humor influence tourist citizenship behavior?

(2022) Shuhao Li et al.   Journal of Hospitality and Tourism Management

No laughing matter, or a secret weapon? Exploring the effect of humor in service failure situations

(2021) Sarah Kobel et al.   JOURNAL OF BUSINESS RESEARCH

Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews

(2021) Jian Ming Luo et al.   International Journal of Hospitality Management

The future of service: The power of emotion in human-robot interaction

(2021) Stephanie Hui-Wen Chuah et al.   Journal of Retailing and Consumer Services

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

(2021) Mengying Zhang et al.   International Journal of Contemporary Hospitality Management

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

(2021) Xingyang Lv et al.   COMPUTERS IN HUMAN BEHAVIOR

Friendly or competent? The effects of perception of robot appearance and service context on usage intention

(2021) Xing (Stella) Liu et al.   ANNALS OF TOURISM RESEARCH

The influence of humor in advertising: Explaining the effects of humor in two‐sided messsages

(2021) Martin Eisend   PSYCHOLOGY & MARKETING

Holding Robots Responsible: The Elements of Machine Morality

(2019) Yochanan E. Bigman et al.   TRENDS IN COGNITIVE SCIENCES

Long-term assessment of a service robot in a hotel environment

(2016) Roberto Pinillos et al.   ROBOTICS AND AUTONOMOUS SYSTEMS

Opinion: What makes things humorous

(2015) Caleb Warren et al.   PROCEEDINGS OF THE NATIONAL ACADEMY OF SCIENCES OF THE UNITED STATES OF AMERICA