Trust as a second-order construct: Investigating the relationship between consumers and virtual agents

Human-Centered Artificial Intelligence: Reliable, Safe & Trustworthy

(2020) Ben Shneiderman   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION

In Automatic We Trust: Investigating the Impact of Trust, Control, Personality Characteristics, and Extrinsic and Intrinsic Motivations on the Acceptance of Autonomous Vehicles

(2019) Sabrina M. Hegner et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION

Effects of rational and social appeals of online recommendation agents on cognition- and affect-based trust

(2016) Weiquan Wang et al.   DECISION SUPPORT SYSTEMS

Web assurance seal services, trust and consumers’ concerns: an investigation of e-commerce transaction intentions across two nations

(2016) Dan J Kim et al.   EUROPEAN JOURNAL OF INFORMATION SYSTEMS

The benefit of being physically present: A survey of experimental works comparing copresent robots, telepresent robots and virtual agents

(2015) Jamy Li   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

Trust in Automation

(2014) Kevin Anthony Hoff et al.   HUMAN FACTORS

Information quality, trust, and risk perceptions in electronic data exchanges

(2012) Andreas I. Nicolaou et al.   DECISION SUPPORT SYSTEMS

A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction

(2011) Peter A. Hancock et al.   HUMAN FACTORS