Article
Management
Randall S. Davis, Edmund C. Stazyk
Summary: By drawing on appraisal theory, this study examines how goal perceptions and emotional labor interact in U.S. government agencies to shape emotional exhaustion in the workplace. Findings suggest that under heavy emotional work demands, goal characteristics are perceived as more threatening.
PUBLIC MANAGEMENT REVIEW
(2022)
Article
Green & Sustainable Science & Technology
Farrukh Shahzad, Shahab Ali, Iftikhar Hussain, Li Sun, Chunlei Wang, Fayyaz Ahmad
Summary: This study analyzes the associations between customer incivility, employees' emotional exhaustion, employees' intentions to quit, and employees' satisfaction at the workplace. The results suggest that customer incivility increases employees' emotional exhaustion and intentions to quit, but has no effect on their satisfaction. Emotional exhaustion partially mediates the relationship between customer incivility and intentions to quit, while fully mediating the relationship between customer incivility and satisfaction.
Article
Multidisciplinary Sciences
Jennifer M. I. Loh, Abu Saleh
Summary: Incivility in the workplace is a growing problem that affects employees and organizations. Current literature lacks an integrated theoretical model to explain workplace incivility. This study tested a model combining the Spiral Theory of Incivility with the Conservation of Resource Theory to explain the relationship between engaged and retaliatory workplace incivility.
Article
Psychology, Multidisciplinary
Youjin Han, Yeonshin Kim, Won-Moo Hur
Summary: The study indicates that perceived supervisor incivility leads to emotional exhaustion and decreased intrinsic motivation among child-care workers, ultimately affecting their overall performance. Managing workplace incivility in the child care sector is necessary to ensure employee well-being and performance.
CURRENT PSYCHOLOGY
(2021)
Article
Geriatrics & Gerontology
Emin Altintas, Abdel-Halim Boudoukha, Yasemin Karaca, Andrea Lizio, Marion Luyat, Karim Gallouj, Mohamad El Haj
Summary: This study explored the relationship between care quality experience, fear of COVID-19, and emotional exhaustion among nursing home staff during the COVID-19 pandemic. The findings showed that emotional exhaustion was positively associated with fear of COVID-19 and negatively associated with care quality experience. Emotional exhaustion was found to mediate the relationship between fear of COVID-19 and care quality experience.
ARCHIVES OF GERONTOLOGY AND GERIATRICS
(2022)
Article
Social Sciences, Interdisciplinary
Wenjing Gui, Qiyu Bai, Lei Wang
Summary: This study examines the impact of workplace incivility on personal initiative, with a focus on the mediating role of emotional exhaustion and the moderating role of meaningful work. The findings reveal a negative relationship between workplace incivility and personal initiative, which is mediated by emotional exhaustion. Furthermore, meaningful work attenuates the negative impact of workplace incivility on personal initiative.
Article
Psychology, Applied
Stephanie A. Andel, Christopher O. L. H. Porter, Brittney Amber, Kristyn P. X. Lukjan
Summary: This study investigates how nurses respond to incivility from coworkers and patients, and how these responses impact their emotional labor and safety performance. Findings show that patient incivility leads to more surface acting among all nurses. The effects of coworker incivility on emotional labor strategies depend on nurses' hostile attribution biases. Surface acting is associated with reduced safety participation, while deep acting is associated with greater safety compliance and participation.
JOURNAL OF MANAGERIAL PSYCHOLOGY
(2022)
Article
Health Care Sciences & Services
Noelia Miguez-Torres, Alejandro Martinez-Rodriguez, Maria Martinez-Olcina, Laura Miralles-Amoros, Cristina Reche-Garcia
Summary: The majority of emergency nurses have adequate levels of emotional intelligence, with younger nurses showing better ability to perceive, express, and understand emotional states than older ones. Nurses with more years of experience demonstrate better ability to regulate emotions, while those who are overweight or obese express their feelings better but have decreased ability to regulate emotional states as weight increases. Additionally, the quality of sleep of emergency nurses is significantly disrupted, potentially impacting their emotional processing abilities.
Article
Hospitality, Leisure, Sport & Tourism
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
Summary: This study aims to analyze the impact of family incivility (FI) on in-role performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of emotional exhaustion (EE) and the moderating roles of emotional intelligence (EI) and mindfulness. The findings suggest that FI intensified emotional exhaustion, thereby impeding both in-role performance and proactive customer service performance. Emotional intelligence and mindfulness moderated the direct and indirect effects of FI on these outcomes.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2023)
Article
Management
Dheeraj Sharma, Madhurima Mishra
Summary: This study examines the impact of family incivility on uncivil employee behaviors in the workplace, finding that family emotional exhaustion mediates this relationship while mindfulness and LMX play buffering roles. The results suggest that family-related variables have spillover effects on workplace behaviors and offer new insights for managers to prevent uncivil behavior.
ASIA PACIFIC JOURNAL OF MANAGEMENT
(2022)
Article
Management
Pelin Karacay, Fahriye Oflaz
Summary: This study found that single and master's degree-holding faculty and research assistants perceived higher levels of incivility. There was a significant negative correlation between age and incivility scores. A strict hierarchical structure was also identified as one of the reasons for incivility.
JOURNAL OF NURSING MANAGEMENT
(2022)
Article
Nursing
Chong-chol Park, Hunggu Cho, Dong-gwi Lee, Hyeonhui Jeon
Summary: The study identified five profiles of emotional labour management strategies among Korean nurses, with surface actors and high regulators more prone to emotional exhaustion and turnover intentions. Customized policies tailored to the different profiles of nurses can help prevent emotional exhaustion and nurse turnover in hospitals.
JOURNAL OF ADVANCED NURSING
(2022)
Article
Nursing
Shohreh Kousha, Ali Shahrami, Mohammad Mehdi Forouzanfar, Neda Sanaie, Foroozan Atashzadeh-Shoorideh, Victoria Skerrett
Summary: This study investigated the effectiveness of educational intervention and cognitive rehearsal on perceived incivility among emergency nurses. The results showed that the cognitive rehearsal program did not decrease perceived incivility among emergency department nurses in the short term.
Article
Psychology, Multidisciplinary
Oktay Koc, Serdar Bozkurt, Deniz Devrim Tasdemir, Ayse Gunsel
Summary: Dysfunctional and destructive leadership behaviors are increasingly prevalent in today's business world, causing negative outcomes for organizations and employees. This study examines the effects of toxic leadership on emotional exhaustion within the healthcare industry, as well as the potential moderating role of intrinsic motivation. The findings demonstrate a positive association between toxic leadership and emotional exhaustion, and provide empirical evidence for the moderating effect of intrinsic motivation.
FRONTIERS IN PSYCHOLOGY
(2022)
Article
Management
Nilesh Kumar, Yanghua Jin
Summary: This study examines the emotional labor and stress of Pakistani nurses in healthcare emergencies, specifically focusing on emotional exhaustion and the availability of organizational and management support to alleviate these effects. The findings suggest that job stress plays a mediating role in the relationship between surface acting and emotional exhaustion. Additionally, instrumental support and coaching leadership were found to moderate and lessen the positive effects of emotional labor and job stress on emotional exhaustion.
JOURNAL OF NURSING MANAGEMENT
(2022)
Review
Public, Environmental & Occupational Health
Lauren S. Park, Larry R. Martinez
Summary: This study found that instigated incivility is associated with individual psychological well-being, team characteristics, job attitudes, and other factors. Additionally, the relationship between experienced and instigated incivility is weaker for older participants and under conditions of greater job control and work-group civility.
JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY
(2022)
Article
Business
Lauren S. Park, Larry R. Martinez
Summary: Organizational policies and practices related to workforce diversity and inclusion have significant implications for employees of all backgrounds. Research findings highlight the importance of proactively inclusive approaches to faith diversity management, as such organizations yield higher employee satisfaction, perceptions of support, and lower turnover intentions.
JOURNAL OF ORGANIZATIONAL BEHAVIOR
(2022)
Article
Public, Environmental & Occupational Health
Larry R. Martinez, Nicholas A. Smith, Megan J. Snoeyink, Breffni M. Noone, Alex Shockley
Summary: Lack of safe and stable housing is a growing social concern, and stereotypes about individuals experiencing houselessness are generally negative. This study explores the impact of housing status on hiring managers' and customers' perceptions and evaluations in the hospitality industry. Findings reveal that gender moderates the indirect effect of housing status on perceived hireability. Additionally, houseless men are perceived as warmer employees by customers, leading to higher evaluations of the organization and the employee.
JOURNAL OF COMMUNITY PSYCHOLOGY
(2022)
Editorial Material
Psychology, Applied
Liana Bernard, Larry R. Martinez, Kay Kulason
INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY-PERSPECTIVES ON SCIENCE AND PRACTICE
(2022)
Editorial Material
Psychology, Applied
Esenaman Batirov, Larry R. Martinez
INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY-PERSPECTIVES ON SCIENCE AND PRACTICE
(2022)
Article
Psychology, Clinical
Rachel E. Goodman, Megan J. Snoeyink, Larry R. Martinez
Summary: Job stress is common in today's workforce and can have adverse effects on employees' well-being and job performance. Engaging in pleasurable sexual activity, either with a partner or alone, can contribute to recovery from work stress and positively impact work outcomes.
JOURNAL OF SEX RESEARCH
(2022)
Article
Management
Liana Bernard, Lauren S. S. Park, Larry R. R. Martinez, Kay Kulason
Summary: This study aims to contribute to the workplace diversity literature by experimentally manipulating gender expression through makeup and examining its impact on interpersonal discrimination in a real-world job selection context.
EQUALITY DIVERSITY AND INCLUSION
(2023)
Editorial Material
Psychology, Applied
Liana Bernard, Stefanie Fox, Kay Kulason, Alex Phanphackdy, Xander Kahle, Larry Martinez, Ludmila Praslova, Nicholas A. Smith
INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY-PERSPECTIVES ON SCIENCE AND PRACTICE
(2023)
Article
Public, Environmental & Occupational Health
Nicholas A. Smith, Larry R. Martinez, Lucy Gettle
OCCUPATIONAL HEALTH SCIENCE
(2020)
