Emerging-market consumers’ interactions with banking chatbots

标题
Emerging-market consumers’ interactions with banking chatbots
作者
关键词
Chatbot, Conversational interfaces, Emerging markets, Customer service, FinTech
出版物
TELEMATICS AND INFORMATICS
Volume 65, Issue -, Pages 101711
出版商
Elsevier BV
发表日期
2021-09-13
DOI
10.1016/j.tele.2021.101711

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