Chatbot for SMEs: Integrating customer and business owner perspectives

标题
Chatbot for SMEs: Integrating customer and business owner perspectives
作者
关键词
Anthropomorphism, Chatbot adoption, SME, Shopping intention
出版物
TECHNOLOGY IN SOCIETY
Volume 66, Issue -, Pages 101685
出版商
Elsevier BV
发表日期
2021-07-30
DOI
10.1016/j.techsoc.2021.101685

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