Happy today, satisfied tomorrow: emotion—satisfaction dynamics in a multi-week transit user smartphone survey

出版年份 2019 全文链接

标题

作者

关键词

Public transportation, Service quality, Peak-end rule, Mood, Affect, Cognition, Critical incident, Customer satisfaction

出版物

Volume -, Issue -, Pages -

出版商

Springer Science and Business Media LLC

发表日期

2019-08-13

DOI

10.1007/s11116-019-10042-6

参考文献

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