Article
Computer Science, Artificial Intelligence
David Robert Stockli, Hamid Khobzi
Summary: This study examines the association between product networks generated by recommendation systems and product ratings' convergence, revealing that a network connection via a substitute recommender system leads to ratings convergence, while a connection via a complementary recommender system leads to ratings divergence.
DECISION SUPPORT SYSTEMS
(2021)
Review
Management
Hulya Karaman
Summary: Representative online customer reviews are crucial for the Internet economy, and this study explores how extremity bias and conformity impact the representativeness of online review distributions. The research shows that online review solicitations can partially de-bias ratings and increase engagement, particularly among customers with moderate experiences. Additionally, the study highlights that both solicited and unsolicited reviews tend to overstate the average customer experience.
MANAGEMENT SCIENCE
(2021)
Article
Information Science & Library Science
Tingting Nian, Yuheng Hu, Cheng Chen
Summary: The proliferation of media platforms has enabled marketers to directly access consumers' opinions towards brands through online word of mouth. This study examines the impact of television-program-induced emotions on viewers' online WOM behavior towards ads aired during program breaks, finding a significant effect of emotions on arousal and valence of online WOM responses, particularly when emotions induced by the program match the emotional content of the ads.
INFORMATION SYSTEMS RESEARCH
(2021)
Review
Psychology, Multidisciplinary
Chengcheng Xu, Xiabing Zheng, Feng Yang
Summary: This study extends the understanding of the underlying mechanism of how negative emotions, specifically anger and anxiety, embedded in online reviews impact consumers' perceptions of review helpfulness, and how product price moderates this relationship. The findings suggest that anger and anxiety positively impact review helpfulness and that product price moderates their effects.
COMPUTERS IN HUMAN BEHAVIOR
(2023)
Article
Business
Fatemeh Pourjahanshahi, Ali Mollahosseini, Saeid Dehyadegari
Summary: This research examines the influence of website quality on the intention of digital library users to use the website, taking into account factors such as user attitudes, online co-creation experiences, and electronic word-of-mouth. The study focuses on the users of the Astan Qods Razavi digital library in Iran. Data was collected from 402 participants using SPSS and PLS software for analysis. The research confirms that website quality impacts user attitudes towards the website and their intention to engage in online co-creation and eWOM. The study also confirms the effects of user attitudes, online co-creation experiences, and eWOM on the intention to use the digital library.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Multidisciplinary Sciences
Fernando P. Santos, Yphtach Lelkes, Simon A. Levin
Summary: The level of animosity between political groups has increased in recent years, leading to homophilic social networks where supporters of a certain party avoid interactions with members of opposing groups. Link recommendation algorithms on online social platforms play a significant role in polarization, as connecting with structurally similar nodes can result in network topologies conducive to opinion polarization. The inadvertent creation of echo chambers through preferential links with similar nodes contributes to polarization dynamics in online social networks.
PROCEEDINGS OF THE NATIONAL ACADEMY OF SCIENCES OF THE UNITED STATES OF AMERICA
(2021)
Article
Business
Meichen Dong, Ritesh Saini
Summary: In this study, the authors investigate how social rejection influences consumers' tendency to share positive information with others. They argue that social rejection activates a desire for social affiliation, leading consumers to view positive information as a way to achieve reaffiliation. However, they also find that when consumers perceive social rejection as stable, they no longer display a positivity bias in information sharing. The authors further show that the activation of social connectivity perceptions can mitigate the effects of both stable and unstable social exclusion on the sharing of positive information.
JOURNAL OF BUSINESS RESEARCH
(2023)
Article
Business
Mostafa Torabi, Charles H. Belanger
Summary: The study reveals that service quality and e-WOM have positive impacts on customer satisfaction, and customer satisfaction has a positive influence on word of mouth intentions. Therefore, university management should prioritize service quality factors and social media channels to enhance services and increase customer satisfaction.
JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH
(2021)
Article
Business
Ana Suarez Vazquez, Manuel Chica Serrano
Summary: This research examines the impact of envy on people's intention to share information in online and offline settings. The study found that the likelihood of sharing information that triggers envy is lower in online social networks. Feelings of envy in digital environments depend on the number of social comparisons the individual is exposed to.
Article
Business
Thomas E. DeCarlo, John D. Hansen
Summary: The nature of a salesperson's transgression affects buyers' negative word-of-mouth intentions, while manager-led recovery efforts result in stronger negative word-of-mouth intentions for sales-oriented salespeople; Buyers' interactional justice perceptions play a mediating role in this process.
INDUSTRIAL MARKETING MANAGEMENT
(2022)
Review
Business
Tatjana Maria Koenig, Nika Hein, Vivien Nimsgern
Summary: Online reviews have become a standard for generating electronic word-of-mouth in B2C companies. This study provides limited empirical evidence in platform research by analyzing company preference structures for online review platforms from a B2P perspective.
JOURNAL OF BUSINESS RESEARCH
(2022)
Article
Business
Junsung Park, Joon Woo Yoo, Youngju Cho, Heejun Park
Summary: With the increasing number of robots in the service industry, service failures have also increased. This study uses the Communication Accommodation Theory to examine how the communication style of robot employees can build perceived intimacy, reducing customer anger and negative word-of-mouth. The study also investigates if this relationship varies depending on the severity of the failure. The results show that an informal communication style significantly reduces negative word-of-mouth through intimacy, but only for low severity failures. This research provides valuable insights for service providers utilizing robots, highlighting the importance of adapting communication styles based on the severity of failures to effectively manage negative customer experiences.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Hospitality, Leisure, Sport & Tourism
Saranya Labsomboonsiri, Shane Mathews, Edwina Luck, Rory Mulcahy
Summary: Customer reviews are critical for the success of hospitality organizations, but little is understood about why customers continue to review. Through analysis of online survey data, this study finds that recognition and monetary rewards have a significant impact on the likelihood of reviewers posting future reviews, and these impacts vary between countries.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2022)
Article
Green & Sustainable Science & Technology
Kyuhyeon Joo, Heather M. Kim, Jinsoo Hwang
Summary: The present study examined the experience economy of service robots in the restaurant industry. Customer demographics were used to assess the dimensions of the experience economy, including esthetics, entertainment, education, and escapism. Additionally, the study explored how these dimensions affect word-of-mouth intentions. Analysis of 292 surveys revealed significant differences in the experience economy based on gender, education, and monthly income. Regression analysis showed a positive effect of the experience economy's sub-dimensions on word-of-mouth intentions. This first-of-its-kind study provides theoretical contributions and practical suggestions for the restaurant industry.
Article
Business
Beth L. Fossen, Alexander Bleier
Summary: This research reveals a correlation between television viewers' online program engagement and ad audience size, with increases in OPE volume and positive OPE deviations before ads associated with higher ad audience size. The findings can assist television networks and advertisers in strategically determining ad placements to enhance ad audience size.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
(2021)
Article
Computer Science, Information Systems
Jianxiong Huang, Wai Fong Boh, Kim Huat Goh
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
(2017)
Article
Business
Yun Xu, Wai Fong Boh, Chuan Luo, Haichao Zheng
ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS
(2018)
Article
Computer Science, Information Systems
Yun Xu, Wai Fong Boh, Christina Soh
INFORMATION & MANAGEMENT
(2014)
Article
Computer Science, Information Systems
Yan Lin, Wai Fong Boh
JOURNAL OF THE ASSOCIATION FOR INFORMATION SCIENCE AND TECHNOLOGY
(2020)
Article
Business
Na Gong, Wai Fong Boh, Anne Wu, Tsuilin Kuo
Summary: The study explores the impact of contextual uncertainty on leniency biases in supervisors' evaluations of employee performance. It found that different forms of uncertainty can affect leniency bias in varying ways, and the study conducted over a longitudinal period in two organizations offers valuable insights into the influence of context on leniency bias.
EMERGING MARKETS FINANCE AND TRADE
(2021)
Article
Business
Wai Fong Boh, Cheng-Jen Huang, Anne Wu
STRATEGIC MANAGEMENT JOURNAL
(2020)
Article
Engineering, Industrial
Wai Fong Boh, Uzi De-Haan, Robert Strom
JOURNAL OF TECHNOLOGY TRANSFER
(2016)
Proceedings Paper
Computer Science, Information Systems
J. Alberto Espinosa, Frank Armour, Wai Fong Boh, Stephen Kaisler
2015 48TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS)
(2015)
Article
Psychology, Applied
Wai Fong Boh, Sze-Sze Wong
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES
(2015)
Proceedings Paper
Computer Science, Information Systems
Jianxiong Huang, Waifong Boh, Kim Huat Goh
2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS)
(2014)
Article
Business
Sze-Sze Wong, Wai Fong Boh
JOURNAL OF MANAGEMENT STUDIES
(2014)
Article
Computer Science, Information Systems
Wai Fong Boh
DATA BASE FOR ADVANCES IN INFORMATION SYSTEMS
(2014)
Article
Management
Wai Fong Boh, Roberto Evaristo, Andrew Ouderkirk
Article
Computer Science, Information Systems
Wai Fong Boh, Sze Sze Wong
JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2013)
