When do workarounds help or hurt patient outcomes? The moderating role of operational failures

The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals

(2017) Sarah Zheng et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Revised National Pressure Ulcer Advisory Panel Pressure Injury Staging System

(2016) Laura E. Edsberg et al.   Journal of Wound Ostomy and Continence Nursing

The Impact of Workaround Difficulty on Frontline Employees’ Response to Operational Failures: A Laboratory Experiment on Medication Administration

(2016) Anita L. Tucker   MANAGEMENT SCIENCE

The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

(2016) Claire Senot et al.   MANAGEMENT SCIENCE

The problem with workarounds is that they work: The persistence of resource shortages

(2015) Bradley Morrison   JOURNAL OF OPERATIONS MANAGEMENT

Are safety and operational effectiveness contradictory requirements: The roles of routines and relational coordination

(2015) Mark Pagell et al.   JOURNAL OF OPERATIONS MANAGEMENT

Modeling Hospital-Acquired Pressure Ulcer Prevalence on Medical-Surgical Units: Nurse Workload, Expertise, and Clinical Processes of Care

(2014) Carolyn Aydin et al.   HEALTH SERVICES RESEARCH

Preventing In-Facility Pressure Ulcers as a Patient Safety Strategy

(2013) Nancy Sullivan et al.   ANNALS OF INTERNAL MEDICINE

Interruption and Forgetting in Knowledge-Intensive Service Environments

(2013) Craig M. Froehle et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Measuring Nursing Workarounds

(2012) Jonathon R.B. Halbesleben et al.   JOURNAL OF NURSING ADMINISTRATION

Process quality improvement: An examination of general vs. outcome-specific climate and practices in hospitals

(2012) Kenneth K. Boyer et al.   JOURNAL OF OPERATIONS MANAGEMENT

Automation and adaptation: nurses’ problem-solving behavior following the implementation of bar-coded medication administration technology

(2012) Richard J. Holden et al.   Cognition Technology & Work

The patient safety chain: Transformational leadership's effect on patient safety culture, initiatives, and outcomes

(2009) Kathleen L. McFadden et al.   JOURNAL OF OPERATIONS MANAGEMENT

Exploring performance obstacles of intensive care nurses

(2008) Ayse P. Gurses et al.   APPLIED ERGONOMICS

Workarounds to Barcode Medication Administration Systems: Their Occurrences, Causes, and Threats to Patient Safety

(2008) R. Koppel et al.   JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION

Understanding behavioral sources of process variation following enterprise system deployment

(2007) Elliot Bendoly et al.   JOURNAL OF OPERATIONS MANAGEMENT