Emotional harm from disrespect: the neglected preventable harm

The Word That Shall Not Be Spoken

(2013) Thomas H. Lee   NEW ENGLAND JOURNAL OF MEDICINE

Perspective

(2012) Lucian L. Leape et al.   ACADEMIC MEDICINE

Perspective

(2012) Lucian L. Leape et al.   ACADEMIC MEDICINE

Learning Accountability for Patient Outcomes

(2010) Peter J. Pronovost   JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION

Adverse events in hospitals: the patient's point of view

(2010) P. Masso Guijarro et al.   QUALITY & SAFETY IN HEALTH CARE

Hurtful comments are harmful comments: respectful communication is not just an optional extra in healthcare

(2008) Vikki A Entwistle   HEALTH EXPECTATIONS