期刊
PRODUCTION AND OPERATIONS MANAGEMENT
卷 18, 期 1, 页码 1-32出版社
WILEY
DOI: 10.1111/j.1937-5956.2009.01002.x
关键词
white-collar work; operations management; survey
资金
- National Science Foundation [DMI-0423048]
Although white-collar work is of vast importance to the economy, the operations management (OM) literature has focused largely on traditional blue-collar work. In an effort to stimulate more OM research into the design, control, and management of white-collar work systems, this paper provides a systematic review of disparate streams of research relevant to understanding white-collar work from an operations perspective. Our review classifies research according to its relevance to white-collar work at individual, team, and organizational levels. By examining the literature in the context of this framework, we identify gaps in our understanding of white-collar work that suggest promising research directions.
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