Article
Computer Science, Interdisciplinary Applications
Kaihong Zhou, Gang Du, Roger J. Jiao
Summary: With the growing demand for personalization and market competition, service enterprises need to offer personalized service products in a cost-effective manner. This study proposes a hierarchical joint optimization model for designing personalized service product families. A case study of personalized tourism product family design and tourism operations planning demonstrates the feasibility and potential of the proposed method.
COMPUTERS & INDUSTRIAL ENGINEERING
(2022)
Article
Engineering, Civil
Maryia Hryhoryeva, Ludovic Leclercq
Summary: Competition in the ride-hailing market has significant effects on traffic congestion and service quality. This study focuses on how competition impacts the passenger-driver matching process, vehicle travel, and system performance. By employing a modeling and simulation framework, we find that cooperation scenario yields the best service performance.
TRANSPORTATION RESEARCH RECORD
(2023)
Article
Computer Science, Interdisciplinary Applications
Ying Tian, Ming Zhao, Ming Liu, Yajing Liao, Chong Huang, Mingyao Hu
Summary: The study proposes a hybrid modeling methodology framework for integrating customers' behaviors into service operations system simulation. The results indicate that improving service quality for all customers is necessary, and applying this framework can help enhance service quality and customer satisfaction.
SIMULATION MODELLING PRACTICE AND THEORY
(2022)
Article
Engineering, Industrial
Henk A. P. Blom, Chenpeng Jiang, Wouter B. A. Grimme, Mihaela Mitici, Yuk S. Cheung
Summary: Commercial aviation distinguishes third party risk (TPR) into three indicators: expected ground fatalities per flight hour, individual risk, and societal risk. While literature on TPR of Unmanned Aircraft System (UAS) operations has mainly focused on the development of the first indicator, the expected increase in commercial UAS operations calls for a better understanding of TPR, leading to an extension of the existing model and its application to a hypothetical UAS delivery service in Delft. The results of the novel UAS TPR indicators align commercial UAS operations with land use policies and current TPR regulations for airports and hazardous facilities.
RELIABILITY ENGINEERING & SYSTEM SAFETY
(2021)
Article
Engineering, Industrial
Marcello M. Mariani, Matteo Borghi
Summary: This study examines the impact of AI-empowered service operations on customer satisfaction. The findings reveal that positive customer interaction with mechanical AI positively influences overall customer satisfaction, while negative customer interaction with mechanical AI does not significantly alter customer satisfaction.
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
(2023)
Article
Management
Yang Zhan, Zizhuo Wang, Guohua Wan
Summary: This study addresses an integrated routing and appointment scheduling problem with stochastic service times to minimize total costs. A mixed-integer program model and an L-shaped method are developed, along with a heuristic algorithm for effectively solving large-scale instances of the problem. The proposed methods demonstrate effectiveness and efficiency through computational experiments with randomly generated instances.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
(2021)
Article
Engineering, Manufacturing
Bo Li, Subodha Kumar
Summary: This paper discusses the growth and application of SaaS and proposes a framework for business research on SaaS. It analyzes existing research and identifies future research opportunities.
PRODUCTION AND OPERATIONS MANAGEMENT
(2022)
Article
Economics
Iman Dayarian, Adolfo Rocco, Alan Erera, Martin Savelsbergh
Summary: This paper addresses the network design problem in the intra-city courier service in megacities, taking inspiration from one of the main courier package companies in China. The study focuses on shuttle activities and proposes optimization technology for designing cost-effective shuttle services. The results show that the technology produces excellent on-time performance for shuttle schedules.
TRANSPORTATION RESEARCH PART B-METHODOLOGICAL
(2022)
Article
Meteorology & Atmospheric Sciences
Vincent-Henri Peuch, Richard Engelen, Michel Rixen, Dick Dee, Johannes Flemming, Martin Suttie, Melanie Ades, Anna Agusti-Panareda, Cristina Ananasso, Erik Andersson, David Armstrong, Jerome Barre, Nicolas Bousserez, Juan Jose Dominguez, Sebastien Garrigues, Antje Inness, Luke Jones, Zak Kipling, Julie Letertre-Danczak, Mark Parrington, Miha Razinger, Roberto Ribas, Stijn Vermoote, Xiaobo Yang, Adrian Simmons, Juan Garces de Marcilla, Jean-Noel Thepaut
Summary: The Copernicus Atmosphere Monitoring Service (CAMS) is a part of the European Union's Copernicus program, providing information products on global and regional air quality, greenhouse gas emissions, and more. The service is accessible for free through the Atmosphere Data Store and has been widely used by millions of users worldwide. CAMS plays a crucial role in supporting policy-making and scientific research, and its importance is recognized in international assessment reports.
BULLETIN OF THE AMERICAN METEOROLOGICAL SOCIETY
(2022)
Article
Green & Sustainable Science & Technology
Qin Yang, Xin Meng, Huan Zhao, Cejun Cao, Yang Liu, Donald Huisingh
Summary: This paper focused on the vehicle scheduling of painting process in automobile maintenance service, aiming to minimize makespan, total pollutant emissions, and total customers' perceived dissatisfaction using a genetic algorithm. Computational results showed that optimizing task sequences could increase customers' satisfaction, reduce paint waste, and lower worker safety risks. The method of combining tiered pricing with automobile painting efficiency was found to improve customers' perceived satisfaction and increase on-time customer service reservations.
JOURNAL OF CLEANER PRODUCTION
(2021)
Article
Management
Mert Hakan Hekimoglu, John H. Park, Burak Kazaz
Summary: This article examines disruption risks at fulfillment centers and develops risk mitigation strategies based on inventory stocking and delivery decisions. Four main contributions are made: surprising results on total inventory commitment, introduction of a new metric called the Risk Dispersion Index (RDI), observation of facilities potentially abandoning their own customers under risk aversion, and the impact of demand uncertainty on inventory commitment.
Review
Computer Science, Interdisciplinary Applications
Sudipendra Nath Roy, Bhavin J. Shah, Hasmukh Gajjar
Summary: This article analyses healthcare simulation literature of the past decade, categorizes and fills research gaps in operations management, and proposes future research directions. It emphasizes the importance of coherence with previous reviews to provide potential research directions.
ACM TRANSACTIONS ON MODELING AND COMPUTER SIMULATION
(2021)
Article
Management
Jaehun Park, Byung Kwon Lee, Sungmook Lim
Summary: Service quality is a crucial factor for service providers to enhance competitiveness, with significant investments made to enrich service quality and promote profit generation. This study introduces a two-stage network DEA model to evaluate performance through the relationships among costs, service quality, and profit. Findings demonstrate the important contributions of cost efficiency and service quality provision to performance and profit generation in the service operations industry.
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
(2021)
Article
Computer Science, Theory & Methods
Matteo Repetto, Alessandro Carrega, Riccardo Rapuzzi
Summary: The evolving business models are driving the digitalization of processes, requiring advanced assurance and protection for trustworthy and reliable business chains. The integration of emerging technologies with existing systems brings agility in service deployment but also challenges traditional security models. A reference architecture is proposed to effectively tackle the dynamic and agile nature of emerging ICT paradigms.
FUTURE GENERATION COMPUTER SYSTEMS-THE INTERNATIONAL JOURNAL OF ESCIENCE
(2021)
Article
Transportation Science & Technology
Serge Hoogendoorn, Alexandra Gavriilidou, Winnie Daamen, Dorine Duives
Summary: This paper presents a novel microscopic modelling framework for bicycle flow operations, extending the principles successfully applied in pedestrian and vessel flow. The model considers the kinematics of cyclists and includes different strategies in its game-theoretical framework, allowing for the modeling of different types of cyclists. Insights gained from the model show the impact of strategy assumptions and parameter choices on interactions and collective phenomena in cyclist flow.
TRANSPORTATION RESEARCH PART C-EMERGING TECHNOLOGIES
(2021)
Letter
Psychiatry
Maarten A. van Schijndel, Luc A. W. Jansen, Joris J. van de Klundert
PSYCHOTHERAPY AND PSYCHOSOMATICS
(2019)
Article
Economics
Hao Zhang, Eddy van Doorslaer, Ling Xu, Yaoguang Zhang, Joris van de Klundert
Correction
Multidisciplinary Sciences
Mahdi Mahdavi, Jan Vissers, Sylvia Elkhuizen, Mattees van Dijk, Antero Vanhala, Eleftheria Karampli, Raquel Faubel, Paul Forte, Elena Coroian, Joris van de Klundert
Article
Health Care Sciences & Services
Yun Liu, Qingxia Kong, Shan Wang, Liwei Zhong, Joris van de Klundert
HEALTH POLICY AND PLANNING
(2020)
Article
Engineering, Manufacturing
Harwin de Vries, Joris van de Klundert, Albert P. M. Wagelmans
PRODUCTION AND OPERATIONS MANAGEMENT
(2020)
Article
Ophthalmology
Aline C. Stolk-Vos, Hamasa Kasigar, Karlijn J. Nijmeijer, Tom O. Missotten, Jan J. Busschbach, Joris J. van de Klundert, Leonieke W. Kranenburg
Article
Health Care Sciences & Services
Marjan Askari, Nicky Sabine Klaver, Thimon Johannes van Gestel, Joris van de Klundert
JOURNAL OF MEDICAL INTERNET RESEARCH
(2020)
Article
Multidisciplinary Sciences
Joris van de Klundert, Dirk de Korne, Shasha Yuan, Fang Wang, Jeroen van Wijngaarden
Article
Public, Environmental & Occupational Health
Sylvia G. Elkhuizen, Jan M. H. Vissers, Mahdi Mahdavi, Joris J. van de Klundert
FRONTIERS IN PUBLIC HEALTH
(2020)
Article
Engineering, Manufacturing
Harwin de Vries, Joris van de Klundert, Albert Wagelmans
Summary: Global efforts are focused on eliminating infectious diseases, particularly Neglected Tropical Diseases. Deployment of mobile screening teams is crucial for reaching elimination targets, but understanding of planning methods and the relationship between team numbers and progress remains limited.
PRODUCTION AND OPERATIONS MANAGEMENT
(2021)
Article
Medicine, General & Internal
Aline Stolk-Vos, Dirk De Korne, Ecosse Lamoureux, Charity Wai, Jan J. Busschbach, Joel Joris van de Klundert
Summary: This study compares quality dimensions and indicators for cataract care in Singapore and The Netherlands, finding that there can be a common international core in quality measurement instruments, but it emphasizes the importance of adopting a country-specific multi-stakeholder approach to defining and measuring quality.
Article
Economics
Sandra Sulz, Holger Wagenaar, Joris van de Klundert
Summary: This paper examines the impact of Dutch health system reforms on hospital costs and outcomes, finding variations in costs and mortality rates for certain diseases. There is no significant improvement trend in outcomes, while substantial cost variation between hospitals was observed.
Article
Health Care Sciences & Services
Nicky Sabine Klaver, Joris van de Klundert, Roy Johannes Gerardus Maria van den Broek, Marjan Askari
Summary: Older adults' intention to use mHealth applications is negatively impacted by perceived performance risk, legal concern, and privacy risk, while trust has a positive impact on this intention. Healthcare professionals can use these findings to reduce risks, tailor campaigns and applications, and promote mHealth uptake and healthcare access for older adults during the COVID-19 pandemic.
JMIR MHEALTH AND UHEALTH
(2021)
Article
Public, Environmental & Occupational Health
Aline C. Stolk-Vos, Arthur E. Attema, Michele Manzulli, Joris J. van de Klundert
Summary: This study compares the evaluation of health service quality by patients and other stakeholders through a case study in cataract care, and finds that different stakeholders have different evaluation results.
SOCIAL SCIENCE & MEDICINE
(2022)
Article
Management
Joris van de Klundert, Liana van der Hagen, Aniek Markus
Summary: In the last three decades, inequities in waiting times for deceased donor organ transplantation, particularly kidney transplantation in the United States, have been addressed through formal modeling, analysis, and optimization using queuing models, network flows, and Rawls' Theory of Justice. By considering blood type incompatibilities and ethnic differences, the research has shown that current allocation policies can effectively reduce inequities in waiting time and transplant probability related to blood types.
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
(2022)
