Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

Team Admission

(2011) Rick Homola et al.   AMERICAN JOURNAL OF NURSING

Rapid Improvement Event

(2011) Susan C. Martin et al.   JOURNAL OF NURSING CARE QUALITY

A Comparison of Traditional and Open-Access Policies for Appointment Scheduling

(2009) Lawrence W. Robinson et al.   M&SOM-Manufacturing & Service Operations Management

Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations

(2009) Nan Liu et al.   M&SOM-Manufacturing & Service Operations Management

Reducing Delays for Medical Appointments: A Queueing Approach

(2009) Linda V. Green et al.   OPERATIONS RESEARCH

A stochastic overbooking model for outpatient clinical scheduling with no-shows

(2008) Kumar Muthuraman et al.   IIE TRANSACTIONS

Appointment scheduling in health care: Challenges and opportunities

(2008) Diwakar Gupta et al.   IIE TRANSACTIONS