期刊
INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY
卷 68, 期 1-4, 页码 355-364出版社
SPRINGER LONDON LTD
DOI: 10.1007/s00170-013-4733-3
关键词
Supplier's evaluation and selection; Multicriteria decision making; Quality function deployment; Fuzzy analytical hierarchy process; Pharmaceutical industries
In this paper, quality function deployment (QFD) approach is used for selecting the vendors in pharmaceutical company and the fuzzy analytic hierarchy process has been used to determine the importance of the weights in QFD. Determining the importance of the weights for the customer requirements is essential and crucial in QFD process. Using fuzzy approach can reflect the customer requirement more precisely and provides a decision tool that facilitates the vendor selection especially for a pharmaceutical company, since those companies face a very specific challenge: consumers do not have discretion over their choices; ethical drugs must be prescribed by physicians to be bought and used by final consumers.
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