Article
Business
Samuel Antwi
Summary: This study in Ghana found that relationship quality directly affects price level and indirectly affects repurchase intention through price level. Specifically, customer trust and satisfaction have a positive impact on repurchase intention, while customer commitment does not affect repurchase intention.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2021)
Article
Business
Jeewoo Yun, Don Lee, Michael Cottingham, Hyowon Hyun
Summary: L-commerce is an emerging distribution channel that addresses the lack of interactivity in non-face-to-face commerce through real-time streaming technology. This study investigates the relationships between L-commerce characteristics, customer satisfaction, repurchase intention, and customer loyalty, and examines the moderating effects of security and privacy and perceived price advantage. The findings empirically prove the effectiveness of L-commerce.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Business
Vikas Kumar, Ogunmola Gabriel Ayodeji
Summary: This study identifies five major factors contributing to the success of an e-commerce store and presents a structural equation model to analyze the importance of increasing customer satisfaction and repeat purchase intention.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2021)
Article
Business
Miao Miao, Tariq Jalees, Syed Imran Zaman, Sherbaz Khan, Noor-ul-Ain Hanif, Muhammad Kashif Javed
Summary: This study examines the factors influencing e-customer satisfaction, e-trust, perceived value and consumers repurchase intention in the B2C e-commerce segment. It also looks at the mediation effect of e-customer satisfaction, e-trust, and perceived value on repurchase intention, as well as the moderating role of prior online experience.
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS
(2022)
Article
Business
Anastasia Griva
Summary: This study mines customer satisfaction segments using data from a CS survey in 140 e-commerce stores. It presents examples of how one store utilized the segments for automated marketing actions. The findings contribute to decision making and industry benchmarking.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2022)
Article
Engineering, Multidisciplinary
Yuling Sun, Yifan Huang, Xiang Fang, Feng Yan
Summary: The development of digital economy technologies has significantly impacted the operation and management of regional agricultural products, shifting the competition between agricultural enterprises from products to brands. However, many regional agricultural brands still suffer from low visibility, low influence, and significant homogeneity. Thus, finding ways to enhance public awareness of these brands has become crucial in certain regions. This study explores the direct and indirect influences of awareness and perceived quality on consumers' purchase intention, as well as the mediating role of brand trust. The findings highlight the positive effect of awareness on purchase intention and the reinforcing effect of brand trust on this relationship. Moreover, brand trust can also enhance the positive influence of perceived quality on purchase intention. This study contributes to consumer behavior theory and sheds light on the factors influencing consumers' purchase intention towards regional agricultural brands. It also provides practical implications for the management of these brands.
MATHEMATICAL PROBLEMS IN ENGINEERING
(2022)
Article
Management
Thanh Tiep Le, Phuong Quyen Tran, Ngoc Phuong Lam, Phuong Ho Pham Uyen, My Nguyen Le Tra, Phat Dang Tien
Summary: Logistics services are becoming popular and competitive, with factors such as relational and operational logistics service quality, satisfaction, trust, attitudinal loyalty, and behavioral loyalty influencing customer repurchase intention. However, the study's findings may not be applicable to other regions and age groups as it was conducted on young people in Vietnam. The study highlights the importance of service quality in boosting customer repurchase intention in the logistics industry.
OPERATIONS MANAGEMENT RESEARCH
(2023)
Article
Computer Science, Cybernetics
Zhaoyi Ma, Qin Gao, Yue Chen
Summary: The aim of this study is to deepen our understanding of post-purchase trust in e-Commerce and propose a text mining-based assessment method. By combining the evaluation of consumers and transaction supporting factors, a comprehensive model is established and verified through a survey. The proposed method, applied to analyze consumers' comments, can provide diagnostic suggestions to promote post-purchase trust.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
(2023)
Article
Psychology, Multidisciplinary
Urvashi Tandon, Myriam Ertz
Summary: This research uses self-determination theory to examine the influence of gamification, virtual-try-on technology, and e-logistics service quality on customer satisfaction in online shopping. The study confirms that virtual-try-on technology and e-logistics service quality have a significant impact on customer satisfaction, which in turn affects repurchase intentions. Interestingly, gamification has no significant influence on customer satisfaction. Furthermore, the study demonstrates that Pay-on-delivery moderates the relationship between customer satisfaction and repurchase intentions.
CURRENT PSYCHOLOGY
(2023)
Article
Social Issues
Ahmad Samed Al-Adwan, Mutaz M. Al-Debei, Yogesh K. Dwivedi
Summary: This study proposes and tests a contextualized model to investigate repurchase intentions and word-of-mouth intentions of e-commerce consumers in high uncertainty avoidance cultures. The findings show that policy service quality and electronic logistics service quality have positive impacts on customer trust and satisfaction. Customer satisfaction is found to be a major driver of trust, repurchase, and word-of-mouth intentions.
TECHNOLOGY IN SOCIETY
(2022)
Article
Psychology, Multidisciplinary
Muhammad Sohaib, Asif Ali Safeer, Abdul Majeed
Summary: This study examines the effects of social media marketing activities on relationship quality and repurchase intentions in China's e-commerce industry. The findings show that social media marketing activities enhance relationship quality and positively influence consumers' online repurchase intentions.
FRONTIERS IN PSYCHOLOGY
(2022)
Article
Green & Sustainable Science & Technology
Carlos Correa, David Alarcon, Ignacio Cepeda
Summary: In the B2B express parcel delivery sector, perceived value is positively associated with customer satisfaction and trust, leading to an increased intention to repurchase and recommend services. This highlights the importance of customer perceived value in ensuring company sustainability in a competitive market.
Article
Business
Emerson Wagner Mainardes, Ananda Raquel Silva Coutinho, Helena Maria Batista Alves
Summary: The COVID-19 pandemic and lockdown have led to increased online shopping, accompanied by a rise in ethical issues faced by electronic retailers. This study examines the impact of consumers' perceptions of e-retailers' ethics on their online shopping experience and satisfaction. The results show that e-retailers' ethics significantly affect online experience and customer satisfaction, with ethical beliefs playing a mediating role. This research expands the understanding of ethical dimensions in electronic retail beyond security and privacy concerns, providing insights for electronic retailers and highlighting the importance of improved regulations.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Multidisciplinary Sciences
Qing Yang, Naeem Hayat, Abdullah Al Mamun, Zafir Khan Mohamed Makhbul, Noor Raihani Zainol
Summary: Social media marketing activities have a positive impact on brand equity and repurchase intention of high-tech products among Chinese consumers. Trendiness, interaction, and word of mouth have a significant effect on brand awareness, while customisation, trendiness, interaction, and word of mouth positively affect brand image. Brand awareness and brand image also influence repurchase intention, with trendiness being the most notable factor in developing brand awareness and brand image.
Article
Computer Science, Cybernetics
Bong Shik Lee, Erin Cho
Summary: This study investigates the factors influencing users' acceptance of information in mobile Word-of-mouth (MWOM) communication. The findings suggest that trust has a greater impact on users' acceptance and referral of MWOM recommendations compared to distrust. Additionally, source expertise, message relevance, and altruism play a significant role in enhancing trust, while self-interest seeking is critical in engendering distrust.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
(2022)
Article
Chemistry, Analytical
Kyle Madden, Elaine Ramsey, Sharon Loane, Joan Condell
Summary: This paper explores the current state of commercially available outdoor footfall sensor technologies and provides individually tailored solutions for walking trails. Effective implementation of footfall sensors can aid in quantitative analysis of user patterns and assist in achieving management objectives. The research findings offer insights that can inform trail managers on sensor options and decision-making tools based on key factors.
Article
Economics
Yixiang Zhang, Juan Li, Wenwen Tao
Summary: The study used the hedonic price model (HPM) and propensity score matching (PSM) to explore consumers' willingness to pay (WTP) for various attributes of air conditioners. Results indicated that brands had a significant impact on price, while energy-efficiency labels also influenced pricing.
Article
Information Science & Library Science
Yulin Fang, Derrick Neufeld, Xiaojie Zhang
Summary: Virtual teams face the challenge of coordinating knowledge work across time, space, and people, often relying on digital artefacts. This study explores how highly dispersed virtual teams produce and reproduce digital artefacts for coordination through various technology practices, including presenting-accessing, representing-adding, moulding-challenging, and an unexpected withholding-ignoring pair. These findings contribute to both the literature on knowledge coordination and the practical use of digital artefacts in virtual teams.
INFORMATION SYSTEMS JOURNAL
(2022)
Article
Green & Sustainable Science & Technology
Yixiang Zhang, Jialei Yang, Meiling Liu
Summary: This study proposes the concept and three dimensions of enterprise energy-saving capability, and explores the factors affecting energy-saving capability. The study finds that slack resources, absorptive capacity, command-and-control instruments, and normative pressure positively affect enterprises' energy-saving capability.
RENEWABLE & SUSTAINABLE ENERGY REVIEWS
(2022)
Article
Thermodynamics
Yixiang Zhang, Weiyi Zhou, Meiling Liu
Summary: This study combines the institutional theory and the adaptive legitimacy theory based on the dual legitimacy theory to explore the external factors affecting enterprise ESER behaviors, and examines the internal factors affecting ESER behaviors of enterprises based on the strategic legitimacy theory and the upper echelons theory. The findings show that different factors have different effects on various ESER behaviors of enterprises. For example, market factors significantly affect a variety of ESER behaviors, while media attention only significantly reduces the probability of pollutant emission. Green technology reserve and the proportion of females in the senior management team have positive effects on ESER behaviors of companies.
Article
Environmental Sciences
Yixiang Zhang, Xiaohang Zhao, Bowen Fu
Summary: This study examines the impact of completing energy-saving objectives on the financial performance of enterprises using the propensity score matching method. The results indicate that enterprises that have achieved energy-saving targets have advantages in profitability, operational and financial indicators, but show deficiencies in debt indicators. However, energy saving has no significant impact on profit and ratio of profits to cost for high energy-consuming industry.
JOURNAL OF ENVIRONMENTAL MANAGEMENT
(2022)
Review
Chemistry, Analytical
Jian-Dong Huang, Jinling Wang, Elaine Ramsey, Gerard Leavey, Timothy J. A. Chico, Joan Condell
Summary: Cardiovascular disease is the leading cause of death worldwide. The use of artificial intelligence to analyze data from wearable devices and other sensors can provide earlier and more accurate prediction and diagnosis of heart disease. Combining artificial intelligence with sensing devices in digital health technologies can help prevent cardiovascular disease and reduce its morbidity and mortality.
Article
Information Science & Library Science
Haiyun (Melody) Zou, Israr Qureshi, Yulin Fang, Heshan Sun, Kai H. Lim, Elaine Ramsey, Patrick McCole
Summary: Trust is crucial for building and maintaining long-term customer relationships, especially in the repurchase stage. This research explores the impact of institutional contexts on the conditions under which trust operates and finds a non-linear relationship between trust and repeat purchase intention. The findings provide theoretical, methodological, and practical implications.
INFORMATION SYSTEMS JOURNAL
(2023)
Article
Environmental Sciences
Yixiang Zhang, Bowen Fu
Summary: Since China's rapid economic development, the issues of energy consumption and environmental pollution have become increasingly prominent. This study examines the impact of establishing the EC pilot zones in China on carbon dioxide emissions (CDE) using panel data and finds that while EC construction is effective in reducing CDE, the impact varies by region.
JOURNAL OF ENVIRONMENTAL MANAGEMENT
(2023)
Article
Green & Sustainable Science & Technology
James Gillespie, Tamiris Pacheco da Costa, Xavier Cama-Moncunill, Trevor Cadden, Joan Condell, Tom Cowderoy, Elaine Ramsey, Fionnuala Murphy, Marco Kull, Robert Gallagher, Ramakrishnan Ramanathan
Summary: Approximately 88 million tonnes of food waste is generated annually in the EU, with food spoilage during distribution being a major contributor. This study proposes a real-time IoT anomaly detection system to minimize food wastage by detecting equipment failures and providing decision support options to warehouse staff and delivery drivers. The system was implemented with Musgrave Marketplace, Ireland's largest grocery distributor, and showed efficient and accurate performance in reducing waste through the use of an LTE-M cellular IoT system and a novel alerting system based on trip detection.
Article
Thermodynamics
Yixiang Zhang, Bowei Song
Summary: A new national standard for energy-efficiency labels has been introduced in China to improve household appliances' energy efficiency requirements. However, the influence of the revised standard on consumer preference and willingness to pay for air conditioners is still uncertain. This study analyzes users' preferences and willingness to pay for attributes of online stores, comments, and products related to the new standard using data from a large Chinese ecommerce website and employing the hedonic price model. The results indicate that the premium associated with the new standard's energy-efficiency label, estimated through the Heckman model, is 6.24%, which is 23.71% lower than the estimate obtained directly through the hedonic price model. Online store attributes and comment attributes also impact the prices of air conditioners complying with the new standard. Moreover, product attributes affect the prices of both new and old standard air conditioners, while online store attributes and comment attributes have a greater influence on the prices of old standard air conditioners. Lastly, after the implementation of the new standard, the premium for the new energy-efficiency label is lower than that of the old label.
Article
Thermodynamics
Yixiang Zhang, Bowen Fu
Summary: The need to reduce carbon dioxide (CO2) emissions has become a global consensus due to its significant effects on the global environment. This study examines the impact of social trust on urban CO2 emissions using hierarchical linear modeling with data from China. The results reveal a significant relationship between social trust, as an informal rule, and urban CO2 emissions, indicating that an increase in social trust can alleviate the annual increase in CO2 emissions. These findings underscore the importance of social trust in addressing CO2 emissions. When studying environmental issues, it is crucial to consider the influence of informal rules in order to better control environmental problems and achieve sustainable development goals.
Article
Computer Science, Interdisciplinary Applications
Guanghui Zhou, Dengyuhui Li, Junsong Bian, Yixiang Zhang
Summary: This study focuses on the shipment planning problem of an airfreight forwarder in the international supply chain, taking into account shipment consolidation and containerization. A three-dimensional multiple bin size bin packing problem is considered, where items are loaded into ULDs of varying shapes and sizes, with each item having a required latest delivery time. A mixed integer programming model and a biased random-key genetic algorithm are developed to find the optimal route planning and packing scheme for the transported items.
COMPUTERS & OPERATIONS RESEARCH
(2024)
Article
Computer Science, Information Systems
Julian Lin, Jiamin Yin, Kwok Kee Wei, Hock Chuan Chan, Hock Hai Teo
Summary: This paper discusses and tests three alternative models of user comparison of competing systems, and finds that the relative comparison process is the best model to explain how individuals compare the use of different systems.
Article
Computer Science, Information Systems
Karen Renaud, Merrill Warkentin, Ganna Pogrebna, Karl van der Schyff
Summary: Insider threats can cause significant damage due to insiders' access and trust. To mitigate these threats, organizations must understand different types of insider threats and employ tailored measures.
INFORMATION & MANAGEMENT
(2024)
Article
Computer Science, Information Systems
Quirin Demlehner, Sven Laumer
Summary: This article discusses the challenges brought by the rapid development of artificial intelligence in the adoption of technology at an individual level. It focuses on the role of biases and examines their impact on user decision making. Through a case study of three German car manufacturers, the article highlights the importance of the pre-announcement phase in information systems adoption and provides a comprehensive analysis of biases caused by individuals' cognitive limitations. It also reveals a notable spillover effect of users' experiences and opinions on AI from their personal lives to their professional lives, which contradicts previous findings in IS research.
INFORMATION & MANAGEMENT
(2024)
Article
Computer Science, Information Systems
Xinyu Sun, Yan Zhang, Juan Feng
Summary: This study investigates the impact of online information on brand reputation and brand premium in the online market. The findings suggest that the presence of online information may change the situation of brand premium, and firms with lower reputation can potentially earn higher profits under certain conditions. Additionally, as the gap in brand reputation increases, the profits of both firms may also increase, leading to a win-win situation in brand competition.
INFORMATION & MANAGEMENT
(2024)
