Oxidative Medicine and Cellular Longevity

Excuse me, do you know how to contact the editorial department if there are any problems during the proofreading process for this publication?
The editor sent a message requesting proofreading, and according to the instructions, all authors should be able to see the article that needs proofreading after logging into their respective proofreading accounts. However, only the corresponding author cannot see it, and the proofreading system for the corresponding author shows "there are no active galley proofs." Other authors can only preview but not make corrections. We have reported this issue to the editorial department, but it has not been resolved. However, the editorial department keeps urging us to proofread, and they have reminded us three times already. We have also replied to them three times about the existence of this problem. Does anyone know what to do? Thank you!

Posted in December 2021, received comments for major revision in April 2022, and after revising and resubmitting in June, the status remained pending approval for 3 months. Sent an email to the associate editor stating that the editor had not responded. Has anyone else encountered this situation and what should be done? Hoping kind-hearted individuals can provide advice. Thank you, everyone.